We checked in, and the room was on the 3rd floor, no bell person to help with the bags, the staff was very cold and impersonal, and that feeling lingered for the next 3 days. When we asked about coffee, they said we had coffee service in the room, but we did not. When we mentioned this, they said they didn't know what their colleague from the night before had been talking about. We had an early fishing trip, and your shop opened later at 7. Our room was nice and comfortable (pillows were hard but otherwise ok), but the staff seemed more interested in talking to each other rather than guests; it was an odd feeling of us/them, whereas the facilities were warm and friendly, the staff were not (except the woman who managed the pool areas, she was very nice). Additionally, the Pelican Club was closed one night due to the weather, and I'm unsure why it was closed the other night.
