2/10 Horrible
Joshua
Voyage en famille
10 avr. 2025
Les points faibles : Personnel et service
PROCEED WITH EXTREME CAUTION OR DO NOT BOOK HERE AT ALL. When I arrived to claim our booking, my family and I were turned away. They had overbooked and no rooms were available. It was 10pm and we were exhausted from our long flight. Finding another available room in the area proved to be extremely difficult. Since we used a 3rd party they did not help to refund, and by the time I found another last minute available room in the area it was past midnight so I couldnât cancel the reservation as I had missed my check in time. When I went back the next morning to get something in writing to give back to my 3rd party booking agency, they refused to assist because they had me recorded as a no-show, with no notes taken down by the clerk the night before. No manager available to speak with, they gave zero assistance in resolving or correcting anything with an attitude that it was not their problem. I wrote a statement of complaint to be filed with the hotel manager, who was to call me back, and I never heard from her. Iâve written off any chance of getting a refund at this point as I consider it a complete waste of my time to pursue it any further. It is obvious this hotel cares nothing for itâs patrons.
Joshua
Séjour de 1 nuit en mars 2025