2/10 Horrible
Duane Elbe
Voyage en famille avec de jeunes enfants
19 sept. 2025
Les points faibles : Personnel et service
We booked our stay on Aug 20th. When we arrived to check in at 10 pm on Sept 16th we were told our reservation had been cancelled because someone had double booked our room earlier that same day. When I asked why we weren't notified the woman behind the desk said "I don't know. She said someone would call you." I asked who was supposed to call us. The woman replied "I don't know, it wasn't me. I didn't cancel your room. She did it. She does this all the time." The woman was rude and belligerent. She was unwilling to call the manager, or look up sister properties that may have an available room. My husband and I sat with our young son in the lobby for over an hour making phone calls to other hotels trying to find one with an available room. The woman walked in and out of the lobby many times - doing her work. But every time she passed us she was glaring and rude.
I don't understand why:
-we weren't notified of the cancellation
-the manager was unavailable
-the receptionist was rude
-she refused to look up the hotels sister properties
-someone else was given that room that day when we had reserved it three weeks in advance
Duane Elbe
Séjour de 3 nuits en septembre 2025