2/10 Horrible
Michael
7 oct. 2025
Les points faibles : Personnel et service
Booked a king suite, checked in and was charged for a king suite. Room was already occupied when we went in, luckily they weren't in the room because that's a good way to get shot. Called the front desk and said somebody has their things in this room, she comes up. Girl says "I must've messed up the rooms when I was doing the reservations. I can put you in a standard king and discount it for your inconvenience" 2 days later I go to check out and ask if the room was discounted. She says no because you booked through Expedia and not us. Yes I booked through Expedia but I paid AT THE HOTEL. You can't tell me she couldn't have went back in and changed the amount charged to my card, since I had just paid there 15 minutes prior and she screwed up my reservation. The suite included complimentary breakfast for 2 but apparently the standard king didn't. Sign said breakfast buffet $9.99. I wasn't about to pay for $40 worth of breakfast for 2 days after I had already paid the extra in the beginning for a suite not a standard room. Day 2 only parking was in the back, neither key card worked so had to walk all the way around to the front door, I have a bad hip. 2 ladies at the desk. Said our keys won't open the door. Never seen either of them before this moment. Girl asked what room and programmed the cards again. Didn't ask for ID, didn't even ask our names. Could've found the keys laying in the parking lot, just said a random room and had access to steal their things
Michael
Séjour de 2 nuits en septembre 2025
