We are usually very happy with Holiday Inn Express. However, this was a different story! First, we chose a room with a sleeper couch for our kids and were only allowed two additional pillows (told that was âhotel policy?). Second, we didnât have our room cleaned the first day, but called while we were out and asked for clean towels. We were told that we would have to stop by the front desk upon our return. When we returned (at 9pm) we asked for clean towels. We were told that we would have to bring down our dirty towels first (what?!?).
Third, on our third day, my husband asked for an omelet at the breakfast buffet (they had run out). It was was 9:48am, and was told that because it takes 10 minutes to make an omelet, she would not make an additional omelet. Fourth, I used the gym and found a moldy ceiling tile that was leaking and causing a gross wet spot on the floor.
When asked how my stay was going, by the front desk attendant, I shared my concerns. She did offer apologies and gave me a free drink out of the cooler. A general lack of hospitality is a sad commentary on a hotel, but thatâs what we experienced.
