The location is nice.
The bed sheets were upside down and dirty. We had to ask for new sheets.
The faucet in the shower was broken and fell on the ground when we opened it.
The faucet from the sink was defective and splashed us each time we opened it.
The toilet seat was very old and so worn out that 2 spots were missing paint. Furthermore, when we flushed the toilet, it took almost two minutes before the toilet was ready to use again. We asked for all this to be fixed but nothing was done.
Finally, the room is not clean daily so we had to ask for towels and paper toilet at the front desk.
The lady I checked in with was very helpful, getting me creamer as there was no milk available for purchase. There could have been more food choices available in the lounge but the bartender and lounge staff were wonderful, friendly and very helpful as I was with my elderly mother who is picky. The room was nice especially the beds and pillows.
We loved this hotel, in spite of the fact that it is in need of renovations. They seem to need more employees. The linens were not completely clean and we could hear EVERY word the guests in next room spoke.
It is a beautiful spot, and staff was friendly. I hope the needed renovations and repairs are done.
A fantastic view with great rooms and food. Having a private balcony is the way to go when staying here. It is so quiet and peaceful at night. I had dinner in the lounge outside and it made for the perfect night.
Thank you for not having a tv in the room. Food was excellent. It was great not having the light pollution so that we could see the Milky Way at night.
The original room we were given was filthy, to the point that it looked like there was throw up on the wall. There was blood on the bedspread and pillows. One of the washcloths looked like it had been used as toilet paper and was there as though it was fresh for somebody to use. The front desk staff gave us the runaround to begin with until the manager was able to intercept a message from us. She was absolutely amazing. She apologized for all of the problems and gave us another room the same day. She was kind and very capable and had things taken care of quickly. We were refunded for one of the nights of our stay. Management is amazing but the support staff is not. They appear to be understaffed and the support staff seemed to not care. I believe they are seasonal workers and do not have a stake in the lodge. There's a monopoly on the food. There are only 2 places to eat at, and they are open at different times throughout the day, so you have to eat at one of the other. The rooms do provide a small refrigerator, and they have ice machines which were helpful. The rooms do not have televisions. Bring cards or games for when you are in the room. No access to the internet and no cell phone service. The walls are thin, and you can hear everything in the other rooms around you. We were not impressed. Hopefully they get their act together. Next time we will just stay in the city and drive to Mesa Verde if we decide to go back. Positive = location.
It was a beautiful property, with wild horses that were outside our patio when we woke up. The view was to die for. Our fan in our bathroom didnât work, but other than that for the area I would hook it again.
Very good location in the park. Itâs definitely more âcabin-likeâ and basic. It was nice to have the restaurant there with incredible views and good food. The room rate was very affordable.
The property is fantastic for location. It's an average national park room. Nothing fancy at all, but what they don't tell you is Mesa Verde has pack rats. They get into the room and nest in the cars. I paid for a double bed, but after seeing the rat run out of the room into the room next door, my daughter slept with me. It's not like we could go anywhere else at 2am. Be aware, you may have an extra companion with you that you didn't expect.