The staff and service here were unfailingly excellent with everyone being friendly and helpful.
I didnât understand why our luggage was scanned to enter the hotel. Iâve never experienced this before.
The lobby is big, nice, well-decorated, and has welcome snacks and drinks as well as newspapers, which I appreciate. The couch and 2 chairs are a beautiful purple, but there is too little seating available.
The room is spacious with a desk and chair as well as another chair. The bathroom is big as is the shower, although the shower door does close well and creates a little flooding. The closet architecture is terrible, as it opens on 2 sides, creating a situation where one could be at the closet near the door and be able to see into the bathroom, which is inappropriate.
The room and the hallways often seemed stale and I donât think there is a proper air filtration system in place, which concerns me.
The breakfast buffet is outstanding, even better the second morning, and there were ample vegetarian and vegan options, including chefs making dosa, uthapham, parota, and more, almost an overwhelming amount of delicious treats to enjoy.
On the 8th/top floor is the pool with lounge chairs and towels. There is also a locker room with showers and the spa area, where I had a very relaxing Ayurvedic oil massage.
All in all, a very good experience here, though there is clearly room for improvement in the ways I mentioned and in some other ways too.
