8/10 Bien
Elizabeth
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
11 oct. 2025
Les points forts : Personnel et service et équipements
The hotel looks beautiful from afar, but actually staying there it feels and looks dated with some obvious room for improvement. The room felt worn with multiple scuffs and dings left and right (on the walls, the furniture, carpeting, etc)...it doesn't feel high quality whatsoever). That being said, the rate we secured was super reasonable ($285/night) day-of on a Thursday, so I was fine with it. I would not have been happy had I paid anything beyond $400, though. Additionally, the prices for food, beverages, spa treatments, etc. are exorbitant and feel like an insane ripoff for what they are. We ordered room service for dinner which had limited options, but was good and nicely portioned (better be for the cost!), but 22% gratuity built in on top of another 10ish% service charge and a delivery fee...you know what you're getting, I guess.
Provisions was good, but also overpriced, and feels like a clunky ordering experience. The people working there are SUPER nice and accommodating, but the lines are constant and it feels like it could be more efficient overall.
We have also used the pool facilities multiple times and they also feel like they are in dire need of updates. It's amazing to have access to such large, resort-level amenities, but the kids pool and surrounding area felt dirty, the pool chairs look and feel really basic, the staff seem overworked and do not help with getting set up. Again, if I had paid more I would be annoyed. Food for thought!
Elizabeth
Séjour de 1 nuit en octobre 2025