DeberĂan tener un servicio mĂĄs sencillo para acceder al hotel, todas las noches de regreso el portĂłn estuvo cerrado y habĂa que esperar hasta q alguien llegara a abrir. Pero el resto fue genial muy recomendado
I wish I could give this place more than 5 stars. Absolutely amazing 100/10. The food, the ambiance, the esthetic and the SERVICE?? Impeccable. Special shoout to Dayana Mazate. She was the sweetest and most helpful person. I didn't want to leave this hotel! Definitely a hidden gem.
I enjoyed my stay here. The hotel grounds are very beautiful and the view of the volcano is astounding. I could stay forever in that courtyard; it's so romantic and pretty. I loved my room as well, very comfy bed and the shower was nice. Lots of space to put my stuff. The hotel staff were all nice and accommodating. I enjoyed breakfast on my first day; I didn't eat there for the rest of my trip as my day tours departed very early. My one piece of advice for this hotel is that if you are arriving very early or super late, you need to communicate with the hotel staff beforehand. I thought I had done that, but I arrived around 12am after coming in from a flight to Guatemala City and the gates to the hotel were locked. Thankfully my taxi driver stayed with me, calling the hotel multiple times, and knocking at the door. After about 30 minutes, someone finally answered and I got in. That was a little scary since it was my first time in Guatemala, but I was grateful for the help I received.
The only thing which I have to remark negatively was the fact that my room was right next to the main road and rather noisy. The hotel did provide earplugs, however. But that is the only thing I would've rather had an option to change, yet the hotel was fully booked and I had no chance to move to a quieter room.