Not sure how this place was given a good rating by some, room falling apart not maintained at all, noisy, staff that think it's a good idea to put dogs close to other guests so they can enjoy the sound of barking throughout the night, the bathroom is crazy small and with missing tile on the floor you have to put towels down to protect feet.
Overall, the stay was decent, and the staff was incredibly kind.
Noise: The room was a little noisy due to the restaurant located on the same floor.
Breakfast & Dining: There is no complimentary breakfast included, but guests can eat at the on-site restaurant and receive a 15% discount by showing their room key. I also highly recommend the nearby Vietnamese spot, Pho Ho, which is only a five-minute walk away and serves very good food.
Parking: There is free parking available outside the hotel. However, parking in the dedicated Spa Hotel area requires a small fee of $5."
The room is clean.
The room was very clean but pretty rundown. The bath tub was not comfortable, and we couldnât reach the front desk when our neighbour was smoking outside our door and all the smoke was coming into our room. However itâs a great location, within walking distance to everything in downtown Harrison Hot Springs. The staff were very friendly when we checked in. We donât require our room to be made up during our stay, but if others do like that to be done, itâs worth noting that doesnât happen. Also, itâs called the âSpa Motel,â but there is no spa at all.
My granddaughter and I were expecting a nice relaxing visit to a new location in Harrison. What we got was a neighbour disturbing us until after 2 AM with no support from staff when I rang the buzzer to have this issue taken care of. This carried on and started again before 7AM. With no sleep and complaints to the Management in the morning, all we got was an exteneded stay, which was not acceptable as we needed to get home for the early afternoon. It would have been nice to have been offered some compensation, even coffee and breakfast, but nothing was offered. I even had to pay for a proper coffee as all the room had to offer was instant coffee and no tea. Unless there is some kind of compensation offered, we will not be returning and letting Expedia and the motel owners know of our horrible experience.
This location offers 15% breakfast at the adjacent restaurant, no breakfast on premises
The hotel is old but the owner really tries to keep it adequate and clean
Great blankets, newer bed sheets, coffee in room BUT there is a charge for leaving unwashed cups although no dishwasher detergent is provided.
Weird âŠ