Owner/Manager was very friendly, funny and engaging. We were welcomed with a cookie at checkin. Location is fantastic, next to Patriots Path and Shem Creek and Charleston. Breakfast offered several choices from pre made mini cheese omelette, sausages, waffles, bisquits, cereals, and yogurt with toppings. However, my OKAY (vs Good) rating I feel is warranted due to several reasons. The eggs and sausages in the warmers were all very burnt, and yogurt machine empty each morning (and we ate early 8:30). One mattress in our room was literally down to springs. Room 220. Water pressure and consistency of hot water was just not there. Other guests shared they had same hot water issues while we were talking in elevator. Hallways had towels left by doors each of the days we stayed. Noise of slamming doors at 6am (and late hours) as well as yelling in hallways and stomping above us, was like nothing I have experienced. Hallways had such an odor. Hope mgmt can address.
