While the property has a visually appealing pool and dining area, the overall experience was disappointing. Upon arrival, our room and hot tub were not properly cleaned. The bathroom had a broken hair dryer, empty soap dispenser and the shower overflowed. Despite raising this issue with staff, the first fix didnât work and they never checked in with us. It required a follow up for it to be resolved.
Noise was another big issue, the walls are extremely thin and guests come back late, we were woken up by door slams, chatting from the pool or the stairs. Additionally when we asked the hotel to arrange a taxi, they sent a friend who charged more than a standard yellow cab fare, which felt exploitative. When we asked why they didnât call a yellow taxi, a response was âthere is not enough yellow taxis in Alacatiâ.
However we used a yellow taxi for the rest of the trip with fair charge - they were easy to phone and arrived in 3 minutes.
Until the staff become a little more attentive to basic maintenance and guest experience, I would not recommend.
The pool looks amazing, however it wasnât clean inside. The only good thing about this boutique hotel was breakfast.
