First, they didn't give me the room I booked, they gave us a similar one that was terrible. This room was next to the pool so since 6am the pool heater or pump would make a horrible noise for 5 minutes every 15 minutes, we were obviously unable to sleep since it started.
Second, we asked to get the room we booked and were told they have given it away and there was nothing they could do, no upgrade or anything. After an hour of my husband complaining that it was impossible for us to sleep like this all week, they agreed to cancel out booking only charging us the one night we stayed. Even though it wasn't the room we booked they still charged the full fee of that one night.
Third, the hotel looks much better in the pictures. It is tiny, a lot of noise in general, you can hear everything that happens there.
Staff is completely unhelpful they apparently have no say on what happens there and can do nothing to resolve any issues.
We moved to the Hyatt (much more expensive) and it was incredible. A couple of Colombian recommended Casa Curato and Casa de la Fe for our next trip (more accessible prices).
