4/10 MĂ©diocre
Betsy B.
30 sept. 2023
Les points forts : Propreté
Nice house but poor management
This trip was a birthday celebration for me and my adult children.
We booked this luxury home about a year in advance for 6 nights. When we arrived we were hopeful for a fun and peaceful vacation
2 nights into the trip the music from the same owners next door property was intolerable. My daughter had to bang on the connecting door at 4am and that didnât help. I emailed the manager and owner at 5:30 (along with video) that the music was still going. The manager and owner said they fined those renters. However my entire family didnât sleep at all and neither manager or owner offered us anything for our inconvenience even though they benefited financially from this fine. I was also specifically told in writing that there is not to be ANY music at all at night.
Well again last night it happened again and when I complained I was told the music wasnât âthat loudâ despite it being past midnight and that there wasnât supposed to be any music at all
On top of thatâŠif not sleeping for 2 nights isnât bad enough âŠ. The managers assistant just walked into the house while we were there (no knock on the door) and we asked for some supplies (toilet paper) which wasnât received. We wound up having to buy basic toilet paper and paper towels.
The management and owner didnât do anything to compensate us for the intrusiveness of the noise. Bad management. Donât recommend
Betsy B.
Séjour de 6 nuits en septembre 2023