Incredible hotel, booked literally last minute (10 minutes before arrival) after running from another catastrophic 4* hotel in Cartagena. They immediately put us at ease with welcome drinks, we settled into an excellent lunch and checked into our junior suite. Highly recommend room 204 as it has a view over the palm trees and pool. Such kind staff, Germain, Katherine, Yeily, David, Leo and Amanda treated us like royalty. The day trip to their private beach at Acasi is definitely worth it, especially in comparison to other day trip offers. The boat is super safe, clean, small amount of passengers, and the beach itself on Baru is wonderful. They even went above and beyond when I had severe food poisoning (to no fault of their own) and sent a doctor to our room within 45 minutes. Next time in Cartagena for us thereâs no choice but Casa Pestagua.
5 stars! For everything! I literally cried when I had to say goodbye to this hotel. It is STUNNING! I have never felt so welcome and connected to a staff at a hotel before. My husband and I spent 7 nights at Casa Pestagua, and it still wasn't enough time. The atmosphere is relaxing and calm. The gourmet breakfast is beyond extraordinary, and the menu has so many choices. There wasn't anything I asked for that the staff didn't go above and beyond to help accommodate my requests. Definitely go to the spa at the sister hotel for a treatment and take the private boat to Acasi for the day. The pool is a paradise escape during the heat of the Cartagena afternoons. I would like to personally thank Louis, Carlos, Amanda, and Yeily for taking care of us and making us feel at home. Thank you so much to everyone else on staff, too. I will be returning to Cartagena, if only to relax and enjoy this hotel, it's superb service, and see the familiar and friendly faces of the Casa Pestagua team.
The incredibly warm and friendly staff were the best part of our stay in this beautiful hotel, and the breakfasts and dinner in the hotelâs restaurant were amazing!! Would definitely stay at this property again during a future stay in Cartagena.
Absolutely fantastic hotel. Every member of staff goes out of their way to make the hotel your home. From housekeeping to pool staff to reception to waiters to Operations to reservations- all seamlessly working together to offer the best experience. Big shout out to Leo for producing perfect bite at 1am!!
The main differentiating feature at this wonderful RC is the friendliness and attention to service by staff and management. Remembering small preferences and remembering names and likes for breakfast are a couple of examples. Of course and weâll take care of it are ingrained into the staff. Weâd go back in a heartbeat and strongly recommend to one and all.
Beautiful hotel in the historic part of Cartagena. The rooms are beautiful and very clean. Best part of the hotel is the staff and the level of service, just incredible.
What a beautiful place in the heart of Cartagena. This hotel is lovely. The staff is wonderful and really care about your experience The breakfast were absolutely incredible, this hotel exceeded my expectations and I highly recommend anyone to stay here! Thank you to the lovely staff for such a memorable stay.