Such a friendly and generous service , really rare to find nowadays. Really charming bedroom. Great breakfast. The whole right in the heart of the old town! I recommand!
Good location, friendly staff, bar area was nice but not much atmosphere, it was really quiet, we were the only family sitting in the bar area but that may have been down to the fact that it was a Sunday night.
Rooms were bigger than expected which was nice!
The parking was a bit of a pain as we arrived earlier around 11am. When we checked in we had to go back to the car park and pay for the hours we had already stayed, then we had to drive out and back in the car park to start the 24hr parking at the discounted rate with the hotel. This was just a little inconvenient but not the end of the world as it was only a short walk from the hotel.
Overall we had a lovely stay and would stay again.
We had an absolutely amazing stay here at the Pilgrim hotel! Canterbuty itself is a must-see town if you are visiting in England and I would highly recommend this boutique hotel. It was charming and clean. Staff were nice and available when needed. Continental breakfast was very good! More options than most. I would absolutely stay here again and hope to be back. :)
Perfect location - walkable to every major attraction in Canterbury. It is an older building but it gives it charm! :) the continental breakfast was good. Overall, great stay and would 100% recommend this hotel to anyone.
Breakfast was very poor. Self service but at no stage in the 45 minutes I was in the breakfast room did any staff member come and refill the milk jug, the fruit juice jugs or anything else for that matter,. Simply stated, there were no staff attending to breakfast!
BekvÀma sÀngar, ostört lÀge och trevlig personal. TyvÀrr fanns inte AC, vilket innebar jobbiga varma nÀtter, dÄ det var vÀldigt vackert sommarvÀder under vÄr vistelse.
Very overpriced for a pokey & worn room & very cramped overall-could barely get in the bathroom.
Staff friendly but under-resourced - ie at times no one on reception,breakfast room or at the bar.
Breakfast perfunctory offering & no service.
Whilst location was good, very difficult to get heavy luggage from car to hotel. Bollards blocking every street nearby. No instructions from hotel to assist. Staff member unhelpful
The location is in the no-cars zone, plan ahead carefully if you drive. The building is very old, as is to be expected for the area, but well maintained. Easy walking to all attractions and lots of dining options.
Funny smell in the bathroom. Annoying that breakfast was only continental, as it wasnât obvious when I booked. If Iâd known Iâd have gone elsewhere for breakfast.