We stayed two nights at Hotel Casablanca.
Positive
The property itself is charming: nicely decorated, calm, green, and offering a beautiful view. The atmosphere has real potential.
A special mention goes to Franklin, the owner’s brother. He was exceptionally welcoming, kind, helpful, and generous. A large part of our positive experience was thanks to him—without his attention and hospitality, our stay would have been very different.
The shower in our room (#17) was very comfortable. Air conditioning and drinking water were available.
What could be improved
• Check-in & communication: There was no proper check-in, no welcome, and no explanation of how the hotel works (restaurant, breakfast, drinks, accessible areas, nearby restaurants, transportation). Guests are left to figure everything out on their own.
• Staff coordination: There are many staff members, but it is unclear who is responsible for what. Our TV did not work; we reported it and were told someone would come, but no one did. The issue was never resolved.
• Food & drinks: When the restaurant is closed, no food or drinks are available at all. A small snack/drink option would greatly improve the experience.
• Noise management: Depending on other guests, the hotel can be noisy, with little respect for quiet hours. This is an issue for a place that presents itself as calm and relaxing.
• Bedding quality: The sheets were worn and frayed and not very comfortable. They need replacement.
• Access issues: The gat
