I was looking for a hotel with an indoor swimming pool, a room with a sea view, close to the city centre and within 130ÂŁ. And I found the Cumberland.
The indoor swimming pool is in the hotel next door ( Suncliff).
The staff and the management were brilliant. Always helpful and friendly at all stages.
The breakfast starts at 7 am and was quite comfortable.
The restaurant and the bar are very cosy.
The only negative part is that the walls between rooms are very thin but⊠the clientele was good enough to be quiet after 10 pm. So I had no trouble.
If you book direct, you get a free car park.
A little shabby from our last stay in 2021. Chairs worn,
chairs so low could not get out of unaided.
If we had booked we would not have had to pay ÂŁ12 a night parking. So will book direct next time.
This hotel has the potential to be great due to its location and views however it is in need of exterior (e.g painting) and interior attention to detail. Examples inside include tape on areas of carpet in the hallways, public sofas with split cushions and down at heal furniture on the balconies. The decor was somewhat outdated in parts. The room and bathroom were fine.
Parking is difficult and is charged extra at ÂŁ12 per day when booking through Expedia which we didnât know in advance.
We paid for a superior room with a balcony and sea view. The room itself was nice however there was considerable noise from the hall and neighbouring rooms making for a disrupted stay. The sea view was impressive, the balcony was very large but with tatty furniture and little privacy which was disappointing.
We didnât eat at the hotel choosing to walk down to the nearby beach restaurant which we enjoyed.
We understand some of the facilities were in the next door hotel which was not explained to us on arrival.
Overall a disappointment.
Very nice Art deco building very cool and beautiful. The location and views from the balcony is amazing. Also the cleaning is very good and the stuff is very kind and very nice
It was ok, but pricy for what it is, beds not very comfy at all, lounge bar and outside area nice, staff nice, didnât appreciate drilling at 7.30 in the morning, was clean
Myself and a large amount of family booked to stay as the hotel were also providing services for my mothers post funeral reception.
From start to finish everyone we dealt with were exceptional. Professional and sensitive to our situation throughout our stay, managing to accomodate everyone's needs as they came. The reception team, bar and restaurant staff and the guys sorting out the function room were great.
Our actual room and those of my family were all very clean and comfortable. We ate in the restaurant at short notce with no issues and ate in the bar area at various points, with all the food being very good.
We have stayed a few times over recent years and always get great service. The location is great and handy for town as well.
I was told that cats and dogs were accepted. On arrival I paid for it then I was told it was not allowed in the hotel. Two hours were wasted of my vacation trying to organise him to be collected therefore I missed going in the pool and sauna and sitting by the outside pool. The food was good but there were dog fleas in the bed. I got attacked whilst asleep in my bed therefore missing my breakfast!.