The lobby area was dirty and disorganized. When I got to my room it smelled and my shoes stuck to the floor. Outside my door was a cart on wheels full of garbage. I put my luggage back in my car and left. There was a man sitting in a car next to mine with his car running. I did not feel safe. I was very disappointed that a property could be listed as a 10 and be anything like this. I was disappointed because my friends and I have never experienced this before with your service. I am out $80 and moved on.