Parmi les services offerts, vous trouverez un service de conciergerie, un service d'assistance pour les visites touristiques ou l'achat de billets et une consigne Ă bagages
clean room, staff is very helpful and friendly. Restaurant has complimentary drinks and snacks which was lovely. The whole space was a vibe, great for photo taking.
**5-Star Review - Better service than my stay at St. Regis**
I must say it was one of the best experiences I've had in my extensive travels across over 40 countries. The warm and personal service I encountered here is truly unmatched.
I've stayed at high-end hotels like the St. Regis, famed for its butler service, but the staff here surpassed my expectations. The speed and quality of their responses were phenomenal! A special shoutout to the two ladies who assisted me at check-inâone of whom was named Lily. They made me feel genuinely welcomed.
The hotelâs location in Beijing's hutong is fantastic. Given the historical context and limited car accessâakin to the charming old towns in Europeâyou should not expect the typical high water pressure of a modern hotel. Nevertheless, I believe this unique setting is the perfect way for visitors to explore the area.
Not only were the services outstanding (they respond to all of my request via Wechat instantly), but the amenities were also impressive. The hotel offers free coffee and tea 24/7, a free simple breakfast and afternoon tea. Plus, the complimentary laundry service was a great bonus that you typically don't find in international hotels.
Honestly, how is this not better than the so-called international name hotels? Overall, this hotel provided an incredible experience that I highly recommend to anyone looking to delve into the culture and warmth of Beijing. A round of applause to the entire team!
Staff were very friendly. Felt at home and they were super helpful. I think this is the best customer service I've had so far. Even better than staying in 5 star suites.
GroĂartiges kleines Hotel mitten im Hutong. Personal ist super reizend! FrĂŒhstĂŒck auch fĂŒr westliche Reisende sehr lecker - neben chinesischen Speisen. Sehr empfehlenswert!
Le Zai is a beautifully restored Hutong along a very busy and vibrant walking street. Loved the vibes and the staff are extremely helpful and polite.
However, there are few watch outs:
1. The property is in the middle of very narrow and busy street so travelling needs to be planned out especially if you have big luggages.
2. The property is tucked inside and behind a bar so there will be crowd outside and you will need to navigate through before reaching the entrance of the hotel.
3. My toilet reeks of sewage smell but luckily we have a bed at the lower floor which made it manageable.
Otherwise, all else has been pleasant.
This hotel is a small and very nice authentic hotel. If you want to stay in an authentic environment instead of a big international hotel this is it. The rooms, the terraces and the courtyards are very cosy and give you a feeling of being back in time. The hotel staff are extremely helpful and they speak English. Just a few steps from the hotel you have a long vibrant street with lots of small shops selling all kinds of stuff, and yet the hotel is very quiet. If you are up for a longer walk, it is possible to walk to the forbidden city as well. All in all I loved staying there, and the hotel has my best recommendations.
Truly wonderful stay in a beautiful boutique hotel in the heart of the bustling hutong area. Our hosts we're extremely welcoming, helpful, and friendly. This was the last hotel on our trip to China and we wish we could have stayed longer. We highlight recommend this hotel and its lovely hosts, thank you for making our last nights in Beijing so special.
Love this quaint little inn. I would highly recommend it to anyone who wants authentic experience. The building was built about 200 years ago. They refurbished the place so itâs very nice. Their service is very good.