We just left Capital Hilton this afternoon. Worst hotel experience⊠dirty (room), old seedy cracked leather furniture, only one of the two room cards worked, defective TV requiring a maintenance visit, water bugs near pool and on the deck, no ice available two nights on our floor, no housekeeping visit⊠one visit out of five nights - garbage, unmade beds, no fresh glasses⊠had to personally approach a cart to get fresh towels, staff at front door (3 people at all times) talked amongst themselves and were on their phones - not once was a door opened, not once were we greeted, upon check in, not a luggage cart was offered for our bags ( 2 rooms family of 5), only one out of 2 card keys worked, one person behind the desk with a half hour wait for our turn to check in - she was unbelievably unfriendly⊠one of the room doors required a maintenance visit AND restaurant closed on a Saturday night - only food available had to be ordered and eaten in the bar - all of the tables were dirty and needed to be bussed. We have stayed at the Watermark up the block many times and have had a wonderful experience. Only reason we went to the Hilton was due to traveling with children and the Watermark does not have a pool.. The Hilton pool has a tremendous deck with a pool the size of an average kiddie pool. Pool in need of repair as a screw was sticking out for a light in the pool.. dangerous. Stay elsewhere
