4/10 MĂ©diocre
Jonathan
26 mai 2025
Les points forts : Infrastructures et conditions de lâhĂ©bergement et confort de la chambre
Les points faibles : Propreté et personnel et service
Will Not Be Returning
I hate to be this person but I have to be honest. My wife and I spent this Memorial weekend at Hotel Viata and we will not be returning. The check-in receptionist was great and curtious. The junior Robin suite was beautiful as expected. Where the problem begins is with the staff service. The tv remote did not work and we attempted to call for help several times and no one ever answered or returned our call. On Saturday we attempted to get some drinks at the bar inside the hotel, we were the only 2 people sitting on the bar. The bartender was so drunk he was slurring to the point I thought for a second he was speaking a different language. He never took our order and when his relief came in he never greeted us or acknowledged us for about 15 minutes and was slamming stuff around and cursing under his breath so we decided to leave. On the same day there was some kind of pool party going on majority of the day and when we finally had a chance to go into the pool along with other families with kids the place was absolutely trashed. There was empty bar cups, food, trash, and wet towels on almost every lounge bed. Seemed like nobody cared to bother cleaning up a bit after the pool party. There was also empty cups in the pool and eventually what convinced us to get out of the pool was a white blob of something floating in the water. There were other issues involved that I do not have room to type down. The hotel was beautiful but it was a complete disappointment.
Jonathan
Séjour de 2 nuits en mai 2025
