After the way we were treated, I'd never stay in this hotel nor would I recommend it - here's why:
The first thing the woman at the desk said IN ENGLISH was, "There is a problem." She explained the rest in rapid Italian, which was hard to understand. She didn't respond when I tried to tell her my name and show her my reservation, made no attempt to answer any of my questions as I tried to clarify what the problem was, but just repeated what she had said before.
All I understood was that we were getting a different room, not why. But then she led us out of the hotel and down the street! I was concerned because my husband was using a cane and the streets are either very steep or actual stairs, plus we were carrying our bags! After a few turns, we met up with another woman who shook my hand and said, "Hi, I'm
Jenny." As we started to follow her, the woman from San Rufino took off without so much as "Ciao" let alone an apology!
Jenny led us to a street with several steep levels of stairs - my poor hubby! - and I asked her to explain what was going on. She said she was taking us to her hotel because there was no room at San Rufino - I knew that was not what I had been told, but what could we do?
I was exasperated and frustrated, unable to understand why Hotel San Rufino did not honor our reservation. But because Jenny was so kind and considerate, we were grateful that we stayed with her instead. You can be sure I will recommend her hotel to anyone going to Assisi!
