2/10 Horrible
Donna Faye
Voyage en famille avec de jeunes enfants
12 nov. 2025
Les points faibles : PropretĂ©, personnel et service, Ă©quipements et infrastructures et conditions de lâhĂ©bergement
The first room we were given smelled like a dirty wet rag. The room we ended up staying in smelled a little stale but tolerable. All high touch surfaces are supposedly cleaned but everything was really dirty/dusty. I had to clean everything with my own disinfecting wipes. The walls had stains and the edges of the restroom had pink bacteria. Our toilet flush came off from regular use.
We stayed for 10 days yet only got housekeeping once, in spite of me requesting it from the front desk daily. Our room was only tidied until, I believe, the manager showed up. The towels we received had holes and stains.
My child accidentally burned her arm from the waffle iron. The lady working at the breakfast buffet was kind enough to try and help. I asked the front desk for a first aid kit, and was told they did not have any and can only offer band aids. This is definitely an OSHA violation.
The free breakfast buffet was mostly microwaved and transferred into a heating dish.
We didnât get to use the indoor pool as it was dirty with bugs and leaves.
What was concerning is that one of the exterior doors that requires a room key is broken so anyone can just come in and out.
We expected to get what we paid for, but this experience was just way below our expectations. The manager and lady at the breakfast buffet were the hotelâs only saving grace.
I booked this hotel by mistake, thinking it was the same one we stayed in before. Needless to say, we will never stay here again.
Donna Faye
Séjour de 8 nuits en octobre 2025