7 avr. 2024 par Guest Experience Team

Dear Sir, Many thanks for having taken the time to review your stay.Your comfort is one of our top priorities, so please know that we are looking into the matter and apologise for any inconvenience. We urge our guests to let us know immediately of any issues so that we may find a solution. Thank you for bringing this to our attention.We hope to welcome you back for another holiday. All the bestGuest Experience Team

3 mars 2024 par Guest Experience Team

Dear Mrs. Liliana,Please accept our thanks for your kind review regarding your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Experience Team

27 juil. 2024 par Guest Experience Team

Dear ElizabethThank you very much for the 5 star review! Kind regards,

27 juil. 2024 par Guest Experience Team

Dear RobertThank you for reviewing your stay.Looking forward to welcoming you againKind regards.

12 mai 2024 par Guest Experience Team

Dear Jessica,We'd like to thank you for this positive feedback about your stay in our hotel.We strive to create a memorable experience for every guest and are delighted that you had such an enjoyable experience with us. Your mention of our dedicated team members will encourage us to continue upholding our high standards.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Experience Team

7 avr. 2024 par Guest Experience Team

Apreciada Sra. Giovanna, Ha sido un placer recibir su última visita y su excelente valoración.Nos complace haberle podido otorgar una grata experiencia en nuestro alojamiento y que nos haya dado por ello la máxima puntuación, cosa que le agradecemos.Por otro lado, agradecemos que destaque nuestro buen servicio y nos alegramos de saber que todo estuvo a su gusto.Esperamos poder ofrecerle nuevas experiencias muy pronto. Reciba nuestros mejores saludos,Guest Experience Team

9 mars 2024 par Rebeca Moya. Guest Experience Coordinator.

Dear Veronica,We would like to thank you for taking the time to leave this review about your recent visit.We regret the discomfort caused by the unexpected encounter in your room, rest assured, ensuring the privacy and security of our guests is paramount, and we take measures to prevent such occurrences. Additionally, we apologize if the service did not meet your expectations on this occasion. Our service culture aims for warmth and professionalism, and we are disheartened if we fell short.Please know that our team is committed to fostering a positive atmosphere where every guest feels valued and respected.We hope to have the opportunity of welcoming you back. Kind regards,Rebeca Moya.Guest Experience Coordinator.

25 mars 2024 par GEX

Dear Tiia,Thank you very much for the positive review!Kind regards,Guest Experience Team

22 févr. 2024 par Rebeca Moya. Guest Experience Coordinador

Dear Susan,Thank you for taking the time to provide us with your feedback.We are thrilled to hear that our gastronomic experiences met your expectations, from the extensive breakfast options to the delightful three-course evening meals. Our dedicated team appreciates your recognition of their hard work, as we strive to deliver a service culture focused on the well-being of our guests. While there is ongoing work in the surrounding area, we are glad to know it did not detract from the enjoyment of your stay. Rest assured, our team is committed to providing a serene room experience, with our soundproof rooms designed to ensure a peaceful environment.We hope to have the opportunity to welcome you back in the future for an improved experience.Kind regards,Rebeca Moya.Guest Experience Coordinador