The hotel is clearly old and in need of major improvements. The bedding was rough and uncomfortable, and overall the room did not feel very clean. Room looked worn out, and the general upkeep was lacking. Staff was polite, but that didnât make up for the condition of the facilities. Would not stay here again unless updates are made.
The best part of the stay was the check in. Staff were nice and professional. Beyond that though there was a lot left to be desired. We stayed in one of the suites. It was spacious and had 2 bathrooms, which I don't know that I've ever stayed in a hotel that had 2 bathrooms in 1 room but that's where the positives ended. Both bathrooms were sketchy. They weren't super clean and needed to be remodeled long ago. One AC window unit worked great in one half of the suite, the other didn't. So one half of the room was warm all night. The beds weren't the typical queen sized beds you'd expect to find in a hotel. They were fulls so they're wasn't much space if you sharing it with someone. And oh yeah, our toilet seat was not on the toilet when we arrived. I fixed it myself. All in all, I'd say you get what you pay for here at this motel (doors do face outside so I consider that a motel and not hotel). The rate for a suite was pretty reasonable but don't expect anything fancy.
We waited for an hour for the room to get cleaned. We ended up upgraded to a different room at no cost, which was a good service recovery effort by the front desk staff. When we got to the room, however, it was dirty with some debris from wall work that was done in the bathroom.
So far the service has been great. Front desk called within minutes of me getting to my room to check that my room was satisfactory and see if I needed anything. Hilda was very friendly, efficient and informative!
Check in was easy and quick, the room was nice and accommodating. Looks like it had been recently upgraded. Was simple and perfect for an overnight while we were staying in town.
Area was nice & easy to find. Person who assisted in the 1st checkin was friendly but let me know my card would be charged an extra $100 deposit in case I damaged the room. While this money would be refunded it could take up to 5 days for it to appear back in my account.
Check out our room on the 2nd floor. The people directly below us were sitting outside their rooms smoking. The staircase was filthy, the room while clean, was shabby. And the AC unit did not work.
Back to front desk where another person assisted me. Explained to her about the AC and the smoke. Requested a room with a working AC unit & as far away from the smoke as possible since the smell permeated the whole area.
She offered no apologies for the AC & said smoking was legal in New Mexico so she probably wouldnât be able to help me with that problem.
Insisted that she find me a room with AC & as far away from the known smokers as possible.
She offered me downstairs next to them. Now feeling like I was in a Monty Python skit, I explained to her moving me downstairs next to the smokers was not away from them. It was in fact, closer to them.
We had a short staring contest before she offered me a room on the 3rd floor corner, away from the smokers.
Room was a lot nicer than the 1st. The AC worked & it wasnât as shabby. The elevator was gross with mud puddles from people using the pool.
Room was quiet & comfy.
Check out was friendly.
Facilities gross, rooms & staff, depends on who/what you get.
Booked a suite that was supposed to sleep 7 but when we got there the room only slept 5. When asked the front desk about getting a roll away bed, they said they don't do that and could only give extra bedding to make beds on the floor. Then the toilet backed up and we called the front desk again. We were told to come grab a plunger.
Everything from the room to the breakfast were good. Minor complaint the tv was not up to my standards. The front desk was very receptive and friendly and noted the problem.
Itâs not a bad place for the price - itâs not the fanciest place in town but it will suffice for a night or two. It was pretty clean and comfortable so I canât complain. Staff has always been nice here - I have been coming for the last 5 years or so.