I used to stay at the Polynesian Resort in Ocean Shores regularly, but unfortunately, the quality has dropped significantly over the past couple of years. During our recent visit, we encountered numerous cleanliness issues â dirty and stained blankets, a pull-out bed in poor condition, and carpets that were filthy and damaged.
On the second-level balcony, another guestâs blankets sat outside their door for over 24 hours without being picked up by staff. Our own balcony had a can full of cigarette butts when we arrived. The TV was not mounted as expected, instead sitting on a table while the empty wall mount stuck out awkwardly. Dishes in the room were dirty, so we had to hand wash them before use.
It was so unclean that we didnât allow our dog to lie directly on the floor, instead laying down blankets for him. Given the condition of the room, it feels unreasonable to charge a pet fee â we left the room in cleaner condition than when we arrived.
I truly hope management addresses these issues, as this used to be a wonderful place to stay, but at present, I canât recommend it.
