I booked a nice renovated bright standard room as it is displayed in the mercure hotel own website. I got an old and dusk room on the second floor with a carpet of the 80s. Very disappointing as in the web site is not mentioned that NOT all rooms in this hotel are new and refurbished. The room was clean but did not match the web site displayed pictures of the standard rooms at all! I wanted to change but there was no availability.
Didn't have breakfast
Staff okay
Room clean
Not enough sugar milk in room
Not great heating
Requested an extra quilt which didnt turn up .
Bathroom tap doesn't show hot and cold . Possibly a health and safety issue .
The hotel is located in the city center, but parking is a bit problematic. There is a paid on-site parking area with space for only 12 cars. The hotel is clean and quiet, and the view is very nice. However, the beds definitely need to be replaced with proper, more comfortable ones.
I was incredibly disappointed with my room. I paid extra to stay here and it was a case of false advertising with the photos. The room was Mercure prices but miles away from usual Mercure standards.