13 mars 2024 par Venetia
Dear Eduard, It was our pleasure to host you and we thank you for your feedback. We are sorry to hear that the property did not fully meet your expectations on this occasion as we always aim to provide the highest level of service to all of our guests.Kindly note that our payment policy is well known prior to guests' reservations and furthermore the characteristics of the apartment are clearly stated on the listing of the platform for guests' convenient. Nevertheless, please rest assured that your concerns regarding the features of the flat have been relayed to the appropriate department, as your feedback will help us to improve further. We hope to have the pleasure to welcoming you back in any of our properties and ensure to regain your trust.Kind regards,Phaedrus Living Team
