Malgré le statut VIP on ne nous a pas proposé de surclassement de notre chambre. Nous avions réservé une suite junior pour 4 nuits en demandant d’être en hauteur et on nous a mis au premier étage dans une chambre avec de petites fenêtres, ce qui faisait très sombre. Pour cet hôtel, nous nous demandons à quoi sert le statut VIP ???
Commentaire laissé par : Direction de l'hôtel
26 mai 2023 par Austria Trend Parkhotel Schönbrunn, Direction de l'hôtel
Dear Pierre-Alian,thank you for staying in our Austria Trend Parkhotel Schönbrunn and sharing your constructive feedback with us.We regret deeply that our hotel did not meet your expectations and we assure you that this does not correspond to our usual standard. We have to apologize for the inconveniences during your stay. Of course, we understand that you are disappointed of not receiving a free upgrade. According to the VIP statutes, VIP Premium customers receive a 25% discount on F&B services and, subject to availability, free early check-in, free late checkout and a free room upgrade. Unfortunately, at the time of your stay, we were fully booked with the next higher category - our suites. We are very sorry not to send you better news.Even if your experience with us has not been as expected, it helps us further to improve our product and service. Of course we will discuss these points in our quality meeting to address the points of criticism.We are looking forward to welcoming you back in the future and wish you all the best.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team