NOT a five star hotel for sure. The facility is old and run down. Pools are too small for the hotel capacity. Pool area is slippery and dirty. Pool outside access door slammed on my feet and cut my heel open. Beds were extremely uncomfortable.
Commentaire laissé par : Direction de l'hôtel
15 déc. 2023 par KEMAL BASTURK, Direction de l'hôtel
Dear invaluable guest,First of all, we would like to thank you for choosing Colossae Spa & Thermal Hotel. Unfortunately, we are deeply sorry for your dissatisfaction. Your positive feedback as well as your constructive criticism are very important to us. At Colossae Spa & Thermal Hotel, our main goal is to provide our guests with the best service by analyzing guest expectations correctly and increasing our service quality by constantly renewing our service standarts. We work eagerly to make sure that our guests leave our hotel with the best memories. Please let me ensure you that your suggestions and feedback will be shared with the department managers. Once again, thank you for your interest in us and also letting us know how to make improvements in certain areas. Please gives us another chance in the near future and accept our sincere apologies for your inconvenience. We will be more than happy to see you again. Kind and warm Best Regards,