Les notes se basent sur un nombre total de 107 avis vérifiés
4,8 Propreté de la chambre
4,5 Services et personnel
4,7 Confort de la chambre
4,7 Conditions de l'hôtel
Avis ebookers vérifiés
par un voyageur vérifié
Publié le 8 janv. 2024 sur Expedia
Accessible pres de tout et central
par un voyageur vérifié
Publié le 15 janv. 2024 sur Expedia
We are always nervous about which hotel to stay at when it comes to NYC. Usually what is advertised is rarely the case. The Kimpton Theta was even better. From the moment we got there, Davon who works at the front desk felt he wasn’t sure of the room we reserved was what we needed…so on his own Davon upgraded us to a better room with any cost difference! WHAT? Really? Who does that now a days? When we couldn’t find a taxi to help us, the porter immediately came out and helped us with flagging one down (since the drivers didn’t respond to us. And then Rafael (at the front door area) gave us ideas and preferences to be cost effective in regards to getting to the airport. And then to make everything else even better, every day the housekeeping did an amazing job of restoring and cleaning our room. Never a problem and they were always courteous and friendly with such hospitality. And the coffee bar area who works there in the morning was kind and helpful.
OVERALL, when we come back to Manhattan we only have one place we will book in the future, Kimpton Theta IHG Hotel. Thank you for a pleasant experience —we will tell people where to stay!
Commentaire laissé par : Direction de l'hôtel
10 mars 2024 par Kimpton Hotel Theta , Direction de l'hôtel
Dear Valued Guest,Thank you for your spectacular review of our hotel!We are here to exceed your expectations and the perfect 5/5 is such an amazing compliment for our hotel. Our team members, especially Davon works very hard to create memorable stay for our guests. They will be so happy knowing that you enjoyed your time with us as well as our location. We hope to have an opportunity in welcoming you once again in the near future.
par un voyageur vérifié
Awesome stay!
Publié le 15 janv. 2024 sur HotelsStaff was very responsive and the concierge went out of his way to make sure the car service knew the exact route that I needed.
Commentaire laissé par : Direction de l'hôtel
10 mars 2024 par Kimpton Hotel Theta , Direction de l'hôtel
Dear Valued Guest,Thank you for your spectacular review of our hotel!We are here to exceed your expectations and the perfect 10 is such an amazing compliment for our hotel. Our team members will be so happy knowing that you enjoyed your time with us as well as our location. We hope to have an opportunity in welcoming you in the near future. Please do not hesitate to reach out to us for further assistance.
par un voyageur vérifié
Publié le 14 janv. 2024 sur Expedia
Very nice furnishings in room, comfy and cozy bed!
Commentaire laissé par : Direction de l'hôtel
10 févr. 2024 par Hotel Theta, Direction de l'hôtel
Thank you Charles! We hope you come back and stay with us in the near future!
par un voyageur vérifié
Amazing stay.
Publié le 13 janv. 2024 sur HotelsWhat a great stay in NYC. This hotel is very well located, with an easy access to the main touristic points as Times Square, Broadway and others. The hotel is really comfortable and the staff is friendly. Totally recommendable stay in NYC.
Commentaire laissé par : Direction de l'hôtel
10 mars 2024 par Kimpton Hotel Theta , Direction de l'hôtel
Dear Valued Guest, thank you for your recent visit to Kimpton Hotel Theta. We are extremely pleased to hear you enjoyed your stay with us by giving us 10/10 rating. We hope to have an opportunity in welcoming you in the near future. Please do not hesitate to reach out to us for further assistance.
par un voyageur vérifié
Wonderful stay
Publié le 12 janv. 2024 sur HotelsPerfect location near Times Square. We went to two shows and we able to walk to each of them. We enjoyed the wine in the lobby each night. Friendly service from everyone. We loved the text messages that allowed us to ask any question and have it immediately answered.
Commentaire laissé par : Direction de l'hôtel
11 mars 2024 par Kimpton Hotel Theta, Direction de l'hôtel
Thank you for the wonderful review, Patricia. We are happy to know you enjoyed your stay with us and hope welcome you back in the near future.
par un voyageur vérifié
Publié le 12 janv. 2024 sur Expedia
Commentaire laissé par : Direction de l'hôtel
12 mars 2024 par Kimpton Hotel Theta, Direction de l'hôtel
We are sorry to hear about your recent stay with us. Please reach out to us to turn this experience around for you
par un voyageur vérifié
Publié le 10 janv. 2024 sur Expedia
The hotel was fine in a pinch but I probably wouldn’t stay there again unless I was able to get a REALLY good deal.
Pros:
- decent sized rooms for NYC. The double room was enough space for our family of 4
- relatively quite. while we did hear the old building plumbing sounds from time to time, we didn’t hear people in other rooms which is rare for NYC hotels. These two pros made it a decent place for our young children. I also enjoy the wine o’clock all kimptons offer. It’s a nice touch.
- the staff was lovely
Cons:
- I personally didn’t love the area. We’re used to staying in Chelsea and Hell’s Kitchen in comparison feels a little rough around the edges. Great proximity to all the sites we wanted to take our kids to tho so that was helpful.
- the room amenities are lacking. There is no coffee machine or kettle in the room. Our mini fridge didn’t seem to be working and there is no mini bar at all which I believe was listed as an amenity on Expedia. I’m not sure why this bothered me so much but they provided paper cups instead of water glasses. And only two when they knew we were 4 people. For some reason that really left a sour taste in my mouth. I don’t know if paper cups are more eco-friendly than glasses but it really felt like we were at a holiday inn express which I don’t like when I’m paying that kind of money. I’ve had great experiences at kimptons before which is partly why I chose this hotel but it was a little underwhelming.
par un voyageur vérifié
Great hotel
Publié le 10 janv. 2024 sur HotelsCan’t fault this place at all. It was a last minute booking as the original hotel we booked into was disgusting and we had to leave. From the moment we walked in, we felt welcomed, safe, comfortable and content with our choice.
par un voyageur vérifié
Publié le 10 janv. 2024 sur Expedia
Property was well kept and staff was friendly and helpful. There was an unexpected $1 a day "Highgate Charity" donation on the bill that was not disclosed to me at check-in and I should have been able to opt out of paying it.
