Commentaire laissé par : Direction de l'hôtel
15 avr. 2019 par Hotel Management, Direction de l'hôtel
Dear Guest Warm Greetings from Grand Hyatt Mumbai and thank you for taking the time out to share your feedback from your last stay with us. May I take a moment to thank you for your candid feedback, on your experience. We have made a note of the high noise levels experienced during your stay. I understand the discomfort experienced and deeply regret the inconvenience caused. Please be assured that we have made a note of this in our guest history and shall ensure that you receive a quiet room away from all intermittent noise on your future stays with us. I have taken note of the areas of improvement that you have highlighted, and I can assure you, that the same will be addressed in all earnest. Guest feedback is of paramount importance to us, as it is only through comments such as yours, that we are able to monitor and improve the standards and quality of our hotel, so, once again, please accept my sincere thank you.