Commentaire laissé par : Direction de l'hôtel
15 févr. 2024 par Ruban Das, Direction de l'hôtel
"Dear Guest,Thank you so much for sharing your valuable feedback with us.Kindly accept my heartfelt apologies for the inconvenience faced by you during your stay. At Hyatt Regency, Chennai, we endeavor to do all we can to ensure that every guest feels welcomed, we regret to know your unsatisfactory stay with us.We have shared your feedback regarding the dirty carpet, mattress, pillows, window blinds, unpolished doors and fungus on the bathroom walls with our Rooms division manager and the housekeeping team and please be assured our leadership team is looking into the situation to resolve it at the earliest.I thank you for sharing your valuable observation with us which will act as a catalyst to improve the quality of our operations.I request you to consider staying with us on your next visit so that we can showcase marked improvement in the areas highlighted by you.We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back.Warm RegardsRuban DasGeneral ManagerHyatt Regency Chennai"