Disappointing for a 5-star hotel
Publié le 1 nov. 2016 sur Expedia
The room furniture and equipment is really old -there are stains everywhere (on the floor, on the walls, on the furniture, on the curtains etc.).
But what's mostly unacceptable for a 5-star hotel is the smell of water coming from the tap: smellt like metal (or lead??) and your hands would smell alike after you've washed them with that water... The water coming from the bathtub was more odorless.
Commentaire laissé par : Direction de l'hôtel
7 nov. 2016 par David Wicker, Direction de l'hôtel
Dear valued customer,
Thank you for your staying with us and for leaving your valuable feedback on tripadvisor. We're elated that you enjoyed our Chinese restaurant, laundry service and convenience location.
Please accept our sincere apologies for the smell of water which was shared with Executive team and actions will be taken shortly. Your comments on our rooms will be addressed in our upcoming renovation project.
We hope to welcome you again at New World Saigon Hotel.