Les notes se basent sur un nombre total de 191 avis vérifiés
3,7 Propreté de la chambre
3,5 Services et personnel
3,6 Confort de la chambre
3,4 Conditions de l'hôtel
Avis ebookers vérifiés
par un voyageur vérifié
Publié le 8 janv. 2024 sur Hotels
Commentaire laissé par : Direction de l'hôtel
9 janv. 2024 par General Manager, Direction de l'hôtel
Dear Valued Guest,Namaskar! Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards The Orchid Hotel Pune
par un voyageur vérifié
Publié le 6 janv. 2024 sur Hotels
Commentaire laissé par : Direction de l'hôtel
9 janv. 2024 par General Manager, Direction de l'hôtel
Dear Valued Guest,Namaskar! Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards The Orchid Hotel Pune
par un voyageur vérifié
Oh the places you will go
Publié le 31 déc. 2023 sur HotelsRooms need an upgrade, staff is friendly and do their best at all times even though we were at a peak wedding season. Cleanliness can be improved. Food is value for money but needs support eg sambar is tasty but not served hot. Ditoo idlis at breakfast buffet.
Commentaire laissé par : Direction de l'hôtel
3 janv. 2024 par General Manager, Direction de l'hôtel
Dear Valued Guest,Namaskar! We appreciate your feedback on your recent stay with us. It's great to hear that our staff made a positive impression with their constant efforts, especially during the busy wedding season. We've noted your comments on the need for room upgrades and are actively working on plans to modernize our accommodations to enhance the overall guest experience. Your point on cleanliness has been addressed with our housekeeping team to ensure that our standards are not only met but exceeded. Regarding your dining experience, we're glad to find value in our offerings. We're taking your insights about the temperature of our sambar and idlis seriously, and have already briefed our culinary team to ensure that all items at our breakfast buffet are served at the appropriate temperatures for optimal enjoyment. We are committed to improving in the areas you've mentioned and hope to welcome you back to a refreshed and more satisfying experience. Kindest Regards, Team Orchid, Pune
par un voyageur vérifié
Publié le 22 déc. 2023 sur Hotels
Commentaire laissé par : Direction de l'hôtel
29 déc. 2023 par General Manager, Direction de l'hôtel
Dear Mr. Rohan, Namaskar! Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Kindest Regards, Team Orchid, Pune
par un voyageur vérifié
Restful Stay
Publié le 13 déc. 2023 sur HotelsService staff was good, breakfast was healthy and served on time. Room was silent.
Commentaire laissé par : Direction de l'hôtel
14 déc. 2023 par General Manager, Direction de l'hôtel
Dear Valued Guest, Namaskar!We are thrilled to know that you had a good experience with us and we sincerely thank you to put it on this platform for the fellow community to know about it. We hope your future visit at The Orchid Pune will be a pleasant journey and looking forward to welcoming you back soon.Kindest Regards, Team Orchid, Pune
par un voyageur vérifié
Publié le 10 déc. 2023 sur Hotels
Room doors were too thin. Could hear other guests talking loudly outside the door till midnight.
Commentaire laissé par : Direction de l'hôtel
14 déc. 2023 par General Manager, Direction de l'hôtel
Dear Mr. Dennis, Namaskar! We are sorry to hear about your recent experience with us. Our goal is to provide a quiet and relaxing stay for all our guests and it seems we missed the mark this time. The soundproofing of our rooms usually receives high ratings, so it's disappointing to know this was not your experience. We take your feedback about the thin room doors very seriously. It is disheartening to learn that it has caused you inconvenience. We are working diligently to rectify this issue to enhance the guest experience. We hope that despite this, you enjoyed the other facilities in our hotel. Please consider staying with us once more, and we assure you that we will make every effort to improve your hotel experience. Kindest Regards, The Orchid, Pune
par un voyageur vérifié
Publié le 8 déc. 2023 sur Hotels
Commentaire laissé par : Direction de l'hôtel
14 déc. 2023 par General Manager, Direction de l'hôtel
Dear Valued Guest,Namaskar! Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Kindest Regards, The Orchid, Pune
par un voyageur vérifié
Suitable for long stays
Publié le 6 déc. 2023 sur HotelsI selected this hotel for my parents. My parents ( senior citizens ) were in the hotel. They had a long stay of 5 days. It was comfortable and they enjoyed the food service.
Thank you.
Commentaire laissé par : Direction de l'hôtel
7 déc. 2023 par General Manager, Direction de l'hôtel
Dear Valued Guest,Namaskar! We are heartened to know that your parents had a comfortable stay at our hotel and enjoyed our food service. It's always fulfilling to hear when our guests, especially senior citizens, find our facilities up to their expectations. Your feedback is greatly appreciated and will go a long way in helping us strive for improvement and excellence. We hope they have taken back some beautiful memories and we hope to welcome them back again in the future. Our team endeavours to make every stay a memorable one for our guests. Your satisfaction is our reward. Kindest Regards, The Orchid, Pune
par un voyageur vérifié
Comfortable Stay
Publié le 5 déc. 2023 sur HotelsComfortable stay for parents. Some issues were there with room temperature, as it was low. However Premium room had option where thermostat was turned down and heater was provided. Breakfast was great.
Commentaire laissé par : Direction de l'hôtel
8 déc. 2023 par General Manager, Direction de l'hôtel
Dear Valued Guest,Namaskar! We appreciate you taking the time to share your insightful feedback about your stay. It's pleasing to hear that you found our accommodation comfortable and the breakfast to your liking. We acknowledge your comment about the room temperature. We've made a note of this issue and take it as an opportunity to improve. We're glad that despite these issues, your overall experience was satisfactory. We’re always striving to make our guests’ stay as enjoyable as possible. Looking forward to host you again. Your parents are always welcome. Kindest Regards, Team Orchid, Pune
par un voyageur vérifié
Publié le 29 nov. 2023 sur Expedia
Front desk staff uncooperative. Access to rooms is through a passage where other guests are eating/ drinking, partying. Its terrible to find way through. The toilet do not have ventilation so smells. Hotel is dumping garbage across fence which can be seen from top floors and it looks uncivilized. My iPhone was missing on 27 Nov and I was told by Duty Manager, Front desk staff said its not found. I traced the iPhone using a app and it was found with hotel staff. It moved from 300 m to 1 km from Hotel over night that can be seen from app-support. I should have approached police and filed a case on hotel. Many young people look stressed out and do not smile at customer and uncooperative. Internet speed is poor, slow. This is against hospitality industry basic ethics. Overall I had a terrible experience.I would like to request part refund. This feedback is given for improvement and not other purpose, no revenge.
Commentaire laissé par : Direction de l'hôtel
30 nov. 2023 par General Manager, Direction de l'hôtel
Dear Mr. Rajeev, Namaskar!We deeply regret to read about your unpleasant experience and the inconvenience caused during your stay. It is our utmost priority to ensure guest satisfaction and clearly, we haven't met your expectations in this regard. Regarding the access to rooms, we are in a process for necessary changes to enhance our guest's privacy and convenience. We are also looking into refining our waste management procedures to maintain cleanliness and better views for the guests. On the mentioned matter of ventilation in the toilet, we assure to take urgent actions to rectify this issue. For the incident related to the loss of your iPhone, we are extremely concerned and taking the matter with utter seriousness. Our employees are expected to maintain the highest ethical standards. We will be conducting a thorough investigation in this matter. Your comments about our staff's uncooperativeness and internet speed have been noted, and necessary improvements will be incorporated. Our employees' demeanor and the services we offer are meant to enhance your stay and it's clear we have missed our mark this time. Considering the inconveniences you faced, we understand your request for a partial refund. Please allow us a little time to review your case and we assure you that we will reach a fair resolution. We appreciate your candid feedback, and it will indeed help us drive improvements in the areas where we lack. We hope you give us another opportunity to serve you better. Kindest Regards, Team Orchid, Pune
