Some of the staff are unfriendly.
Commentaire laissé par : Direction de l'hôtel
28 juin 2023 par Rahul Paliwal, Direction de l'hôtel
Dear Mr. Hiroki,Greetings from Four Points By Sheraton Hotel & Serviced Apartment, Pune!I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of team members being unfriendly is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to Pune.Best Regards,Rahul PaliwalHotel Manager