Very rude staff they are not willing to help accommodate . It seemed the only thing they were interested in was getting my money and making it very clear that nothing was refundable.
Commentaire laissé par : Direction de l'hôtel
20 mars 2023 par Laurène, Direction de l'hôtel
Dear Robert,We will not repeat what we have already answered in our first response to your first comment. However, we will add an advice for your next vacation : making a booking means accept the cancellation policy. You should read them before being offended because our staff respects it.Please know as well, that we always prefer make an exception to our guests who are friendly and cordial ; not to a guest who raise the voice on our staff and try by all ways to obtain a refund : as you tried telling us that you had the Covid after 10 minutes passed to negociate in reception...Regards,