Les notes se basent sur un nombre total de 24 avis vérifiés
4,3 Propreté de la chambre
4,3 Services et personnel
3,5 Confort de la chambre
4,1 Conditions de l'hôtel
Avis ebookers vérifiés
par un voyageur vérifié
Pas du tout le niveau dans cinq étoiles
Publié le 7 oct. 2023 sur HotelsPas du tout le niveau d’cinq étoiles.
Beaucoup d’imperfections ici là.
Odeur dans la chambre insoutenable.
Ils mettent un produit qui n’ont seulement ne sent pas bon, mais en plus à provoquer une allergie des voies respiratoires chez moi.
Très déçu
Commentaire laissé par : Direction de l'hôtel
19 oct. 2023 par Movenpick Hotel Casablanca, Direction de l'hôtel
Cher Mr Renaud,Nous vous remercions pour votre confiance en faveur de Movenpick Hotel Casablanca.Nous avons tenu votre commentaire au sérieux et nous l'avons partagé avec le service de chambre.Toutes nos produits sont nettoyées avec des produits certifiées et conformes aux normes.Nos sincères salutations
par un voyageur vérifié
Publié le 15 janv. 2024 sur Expedia
I paid for everything on Expedia but once I arrived they charged me some addition fees that ended up being around $90. This was an unexpected charge since I thought all the payments were completed. This was the first time in my life where I’ve had to pay additional fees. The women handling the situation was also not the nicest person and was being slightly aggressive. Besides that everything was okay.
Commentaire laissé par : Direction de l'hôtel
16 janv. 2024 par Movenpick Hotel Casablanca, Direction de l'hôtel
Dear Mr Saiful,First of all, we would like to thank you for choosing Movenpick Hotel for hosting you in Casablanca.Indeed, you have paid everything on Expedia except city tax which is around 4 per person per day for 3 persons staying at the hotel that totals 90 for 7 nights.This confusion with the receptionist created a misunderstanding beyond our control, and we ensure that all our customers are satisfied with our loyalty and dedicated and personalized service. Kindly don't hesitate to contact us for any further information.Thank you Best regards
par un voyageur vérifié
Publié le 13 janv. 2024 sur Expedia
Wonderful one night stay (with a day rate extension to cover an early arrival). Perfectly located to allow for lots of walking exploration of Casablanca’s city centre and a lovely rooftop lounge and terrace with great city views.
Commentaire laissé par : Direction de l'hôtel
15 janv. 2024 par Movenpick Hotel Casablanca, Direction de l'hôtel
Dear Chris, First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment following your experience among us.It will encourage us more better.Best regards
par un voyageur vérifié
Publié le 9 janv. 2024 sur Expedia
Commentaire laissé par : Direction de l'hôtel
12 janv. 2024 par Movenpick Hotel Casablanca, Direction de l'hôtel
Dear Mr Ahmed,First of all, we would like to thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for the score given to our page following your experience and stay among us.Please don't hesitate to contact us for any further request.Best regards
par un voyageur vérifié
Great, but more four stars than five.
Publié le 27 déc. 2023 sur HotelsThis is a great place to stay, but 5-stars? They have a lot of services, but four out of four times I had to remind them that the menu specifically say that the tea is served with sweets. Not a big problem, but when you pay 4€ per serving…
The hotel is right by the tramway - line 1. Great for getting around.
Commentaire laissé par : Direction de l'hôtel
2 janv. 2024 par Movenpick Hotel Casablanca, Direction de l'hôtel
Dear Vegard,First of all, we would like to thank you for you confidence toward Movenpick Hotel Casablanca.Thank you for sharing with us your comment.We remain at disposal for any further informationBest regards
par un voyageur vérifié
Publié le 15 déc. 2023 sur Hotels
Commentaire laissé par : Direction de l'hôtel
18 déc. 2023 par Movenpick Hotel Casablanca, Direction de l'hôtel
Dear Matteo,First of all, we would like to thank you for choosing Movenpick for hosting you in Casablanca.Thank you for the score given to your review following your experience among us.This is very encouraging.Bets regards
par un voyageur vérifié
Publié le 20 nov. 2023 sur Ebookers
The hospitality of the personnel was exceptional. Everyone knew exactly what to do with smile. As it was off-season there were no sunbeds by the pool, but they were arranged every day just for us. The room was comfortable and bed was great. The breakfast was versatile. The location beside the tram stop was positive as well.
Commentaire laissé par : Direction de l'hôtel
21 nov. 2023 par Movenpick Hotel Casablanca, Direction de l'hôtel
Dear Giuseppe,Thank you for your confidence toward Movenpick Hotel Casablanca.We would like also to thank you for sharing with us your comment as well as the score given to our page following your experience among us.It will encourage us to better improve the quality of our service.Best regards
par un voyageur vérifié
Publié le 13 nov. 2023 sur Expedia
Commentaire laissé par : Direction de l'hôtel
21 nov. 2023 par Movenpick Hotel Casablanca, Direction de l'hôtel
Dear Giuseppe,Thank you for your confidence toward Movenpick Hotel Casablanca.We would like also to thank you for the score given to our page following your experience among us.It will encourage us to better improve the quality of our service.Best regards
par un voyageur vérifié
Publié le 4 nov. 2023 sur Expedia
My husband and I stayed at the Movenpick Hotel Casablanca from 9/28/2023-10/12/2023 and our stay was unpleasant. The hotel is FAR from a 5-star rating and not on par with other luxury hotels in the area. Some of the problems we encountered are as follows: Decor was outdated and looks like it has not been renovated since it opened. Walls and ceilings were white with black smudges (dirt). Overall appearance was not inviting. Our room was quite spacious (this was the only positive). Housekeeping was inconsistent with cleaning. We constantly had to call to get towels or soap that were not replenished during cleaning. Wifi/internet services in the hotel were terrible. Most of the time the televisions did not work because the bandwidth was too low for the feed. Customer service was severely lacking and the concierge desk was useless!
The food in the hotel was atrocious. The food was so bad that we went to the Four Seasons Hotel when we wanted to dine in a hotel. We met with the General Manager a few days before we were to head home. We pointed out all of the problems we encountered and let him know how disappointed we were with our stay. He tried to provide us options to make our remaining few days more pleasant but the options were more of the same. We demanded that we not be charged for charged for a $490 upgrade and he complied. This hotel has a long way to go before it truly reaches 5-star status. Do not bother with this hotel. Book with the Four Seasons instead!
par un voyageur vérifié
Publié le 1 nov. 2023 sur Hotels
Commentaire laissé par : Direction de l'hôtel
2 nov. 2023 par Movenpick Hotel Casablanca, Direction de l'hôtel
Dear Seniha,Thank you for your confidence toward Movenpick Hotel Casablanca.Thank you for the score given to our hotel following your experience among us.It will encourage us more to improve better the quality of our service.Best regards
