It states "parking available", but there is no parking. The hotel only indicates where the parking are located around the hotel block. We have to find it, we have to pay for it and there is absolutely no link between the hotel and the parking lots, no discount. They are not convenient. And in my particular case, I had my car damaged in the parking lot indicated by the hotel and they took no responsibility. Be aware.
Commentaire laissé par : Direction de l'hôtel
10 nov. 2023 par Leonardo Las Ramblas, Direction de l'hôtel
Dear Cid,We're sorry to hear that your experience regarding parking did not meet your expectations. While our hotel doesn't have its own parking facilities, we do provide information about nearby public parking options as stated on various booking platforms. We regret any inconvenience you faced in finding parking and that the connection between these facilities and our hotel fell short of your expectations.Regarding the unfortunate incident with your vehicle, we're truly sorry for any inconvenience caused. We recommend guests to exercise caution when using external parking facilities, and while we assist in providing information about these locations, we do not have direct control or involvement in their operations.Your feedback is valuable, and we'll explore ways to enhance the information and support we provide regarding parking options in the area.We regret that your overall experience was not satisfactory and hope to have the opportunity to better meet your expectations in the future.Sincerely,