Large size beware of extra costs many problems
Publié le 5 avr. 2017 sur Hotels
We arrived at 2.30pm for a 3.00pm check-in. No-one arrived!! Eventually we asked a local guy to call the number stated by Hotels.com as our mobile phones did not work. Someone eventually turned up with keys at 4.30pm ..no aplogy that we waited on the doorstep for 2 hours. We had to pay 50euros "in cash" for the apartment to be cleaned,although only there for 2 nights,on top of the retal already paid. We went out to the local supermarket to buy supplies as we were self catering, but couldn,t get into the apartment. We got through the street door,went to the first floor and the key turned in the lock but the door would not open. Got neighbours to try without success.It was now dark and we were sat on the stairs outside the apartment unable to get in. My wife managed to access a "skype" call to call the owner. He said he would not come for 2 hours. We tried to call Hotels.com but the number rang and rang until it disconected. We eventually managed to get the door open around 9.00pm by having to lay back pulling the door towards you using all of your weight to free the catch which we discovered jammed every time we went out. We only found out by trial and error by one of us on the outside and one on the inside, after many tries getting locked out my wife discovered the problem.
The one positive is that the apartment was huge with 3 bedrooms for the 2 of us. Another negativewas that there was no heating or cooling(air con) and we sat with coats on in the evening cold at night
Commentaire laissé par : Direction de l'hôtel
18 mai 2017
En su reserva estaba indicado y hemos intentado varios veces comunicarse con Usted y no era posible, apartamento no tiene recepcion y hace falta indicar la hora de llegada, y le han cobrado solo 20 euros por llegar fuera del horario habitual