Les notes se basent sur un nombre total de 18 avis vérifiés
4,8 Propreté de la chambre
4,5 Services et personnel
5,0 Confort de la chambre
4,5 Conditions de l'hôtel
Avis ebookers vérifiés
par un voyageur vérifié
Publié le 15 janv. 2024 sur Expedia
Would not mind staying in this hotel again. Nothing to complain about.
Commentaire laissé par : Direction de l'hôtel
16 janv. 2024 par Guest Experience Team, Direction de l'hôtel
Dear Guest,Thank you for taking the time to review your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We would be delighted to welcome you back on another occasion.Kind regards,Guest Experience Team
par un voyageur vérifié
Publié le 22 déc. 2023 sur Expedia
par un voyageur vérifié
Publié le 18 déc. 2023 sur Expedia
Great hotel with friendly staff in a nice quiet area of Adeje and with in walking distance to area’s required
Commentaire laissé par : Direction de l'hôtel
21 déc. 2023 par Guest Experience Team, Direction de l'hôtel
Dear Mr Andrew,Thank you for positively reviewing your time at our hotel.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back.Best wishes,Guest Experience Team
par un voyageur vérifié
Publié le 13 déc. 2023 sur Expedia
Lovely hotel providing a relaxing stay with very good facilities and within a short walk to the beach
Commentaire laissé par : Direction de l'hôtel
16 déc. 2023 par Guest Experience Team, Direction de l'hôtel
Dear Mr Steven,Thank you for positively reviewing your time at our hotel.We're delighted to hear that you enjoyed the convenient location of our hotel, a short stroll from the beach, and appreciated our array of facilities designed for relaxation. It's gratifying to know that our commitment to cleanliness met your expectations, contributing to the overall comfort of your stay. Our team strives to deliver exceptional service, so your recognition of their efforts is highly appreciated. While you did not highlight any specific negative experiences, we always welcome constructive feedback as it helps us to continually enhance our guest experience.We look forward to welcoming you back.Best wishes,Guest Experience Team
par un voyageur vérifié
Publié le 10 déc. 2023 sur Hotels
par un voyageur vérifié
Publié le 4 déc. 2023 sur Expedia
par un voyageur vérifié
Perfekt!
Publié le 4 déc. 2023 sur HotelsPerfekt! Wir kommen wieder (gebucht: Level)
Commentaire laissé par : Direction de l'hôtel
7 déc. 2023 par Guest Experience Team, Direction de l'hôtel
Liebe Michaela,vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung über unser Hotel zu schreiben.Wir freuen uns sehr, dass Sie mit Ihrem Aufenthalt in unseren The Level Zimmern so zufrieden waren und die exklusiven Vorteile dieses Services genießen konnten. Es ist wunderbar zu hören, dass Sie die Sauberkeit unserer Zimmer besonders geschätzt haben, was unser tägliches Housekeeping-Team sicher freuen wird. Unsere Hingabe für erstklassigen Service und hohen Komfort spiegelt sich in Ihrem Feedback wider und bestätigt, dass wir die Erwartungen unserer Gäste erfüllen können.Mit freundlichen Grüßen,Guest Experience Team
par un voyageur vérifié
Yes its refurbished but still needs more attention
Publié le 23 nov. 2023 sur HotelsOveral we had a nice time and this hotel does not need to do much to sort itself out. I attach photos which relates to two points. Extra towels needed just to soak up a water leak from the shower. Everytime we showered it leaked out of the base
Other photo relates to the furniture which was the maindesk unit within the room. You can see rather than renewing it upon the refurb it has been botched up and touched in with paint (badly) . We also had curtains which would not close and he had maintenance out for all of this
We also paid extra for the premium LEVEL service. One of the benefits here is complimentary snacks/nibbles/ wine/sparkling fizz. Unfortunately the quality of this was just poor, constantly asking for more glasses. To be fair the staff were rushed off their feet so I dont blame them it can only be the management not staffing it correctly. I would prefer reduced timings for snacks but better and fresher snacks being delivered. 5pm -6pm they enhance the drink selection to include items such as Gin. That then drives a behaviour of many people scrambling for the enhanced items which then very quickly runs out and then you are waiting for glasses or wine to come out. One day I had to wait 10 mins for ice. Small things as my title suggests and easily fixed. LEVEL breakfast was poor. The LEVEL also requires you to wear one of these wrist bands which I do not like.
Entertainment was good. I did discuss all of this and I believe much is acknoledged so we will see...
Commentaire laissé par : Direction de l'hôtel
24 nov. 2023 par Guest Experience Team, Direction de l'hôtel
Dear Sir,Thank you for sharing your experience with us.We're delighted to hear that you enjoyed our Hotel.We understand your concerns regarding the water leak and furniture condition, and we want to assure you that our maintenance team is dedicated to resolving such issues promptly when they are brought to our attention. Regarding The Level service, we aim to provide an exclusive experience with a range of benefits, and we regret if the offerings did not meet your expectations on this occasion. We value your input on the staffing and quality of snacks, as it helps us to improve our service. We're pleased that you recognized the hard work of our staff, even during busy times, and we will certainly take your feedback into account to enhance our guest experience.We look forward to welcoming you back on a future trip.Kind regards,Guest Experience Team
par un voyageur vérifié
Publié le 21 nov. 2023 sur Expedia
par un voyageur vérifié
Publié le 19 nov. 2023 sur Hotels
