BW Park Grand London Kensington

upgraded to and underground room, cockroach in the bathroom, window opening to a white wall... avoid this hotel if possible

Passé 3 jours durant les JO. Hôtel très bien situé et personnel très accueillant et disponible. Hôtel surévalué, photo trompeuses, chambres petites et gros défaut de l'hôtel isolation phonique entre chambres et vers la rue très mauvaise. Préférer une chambre côté cours. Bon hôtel globalement mais pas plus qu'un bon 3 étoiles.

Bon emplacement proche d'une station de metro stratégique (earl court). Personnel attentionné Bruit dans la chambre à coté

très bon hotel. bon acceuil. bon service. la localisation est parfaite pour faire du tourisme. je le conseille vivement.

Hotel très bien situé dans une rue calme à quelques pas du métro Earl's Court. Chambre à la décoration soignée. Bon accueil.

For us, the main complaint is that the wifi was down. The staff was mostly friendly, but despite the fact that we had the confirmation code, they made us wait for their system to update because we had booked the room the same day we checked in. Also the breakfast served was over-priced for the quality of food served. (Note: the service in the restaurant was great, just the food was sub-par)

Booked for my girlfriends birthday and found out after speaking to the hotel and booking that refurbishments were taking place. On arrival it was a shell of a building!! Managed to navigate to the room,on the 3rf floor, and were both surprised. It was excellent....clean, modern and plant of storage etc. However, the refurbs take place between 7.30-1800. This is annoying when you want a decent nights sleep. Then to add insult to it they turn the power off. Not ideal when shaving in a windowless bathroom! Phoned reception who could barely speak English let alone hear me over the drilling and there was no apology just part of the works! So on check out politely asked if they had many complaints....Yes was the answer followed by but we have to work here all the time you only sleep here....Oh we'll that's alright then....Idiot! The final straw was when I had already paid for 2 nights they charged my credit card again on departure! After kicking up a stink they told me they hadn't and it was a miscommunication! Avoid like the plague until works complete!

overall great experience.. we wanted to check in early since my flight arrived hours before normal check-in time, and they tried to accomodate us. ('upgraded' us to a club room, though i'm not sure how different it is from a standard room).. room was great & spacious (although, the large bed was really two beds pushed together).. bathroom was new & a great size. only real problem was that the A/C didn't work well - only did the work of a fan really. when booking a room, i would suggest an upper floor (2 and above), and a club room.

No smile or warm welcome at reception. We were however told we'd been upgraded - but the room wasnt ready (had to wait 25 minutes past the availabilty time). The upgrade was a 'basement' room - no window and a very oppressive atmosphere with bad air conditioning. After initially being told there were no other rooms once I insisted we were moved - miraculously our original room was allocated. This room had a window - facing a brick wall, the sink didnt drain away and dispite reporting it wasnt fixed for 2 days. the bed was 3/4, definately too small if you're used to a king sized bed. None of the staff said 'hello'/smiled - something we have come to expect from Best Western staff, but sadly lacking here. On the plus, it was convenient for Earls Court Tube Station & the room was very well decorated.

Helpful and friendly reception and general staff . Would go back again.