Now Sapphire Riviera Cancun Resort and Spa - All Inclusive

We have been to Mexico several times and this hotel was disappointing for us. The lack of ocean front rooms and the long walks back to our room was tiresome. The ocean was dirty with seaweed everywhere that you really couldn't enjoy the water. The front desk staff were very unfriendly but the entertainment staff were great!! Great assortment of food and the beds were very comfortable. Did not like the fact that we had to pay so much to leave the resort to shop and do other activities.

Place was clean, beautiful, open, relaxing. Food was wonderful! Only issue on preferred check in was the push to sign up for a "breakfast" regarding purchase of partial ownership "timeshare". Highly recommended otherwise.

i went for a wedding and had a great time. However, some of the restaurants were merely average -- and hard to get into if you have a large group. The service was attentive and friendly and the location was beautiful. it was a little chilly, so i didn't take advantage of the pool as much as I would have liked. the only hot tub is in the "preferred club" which was at an additional cost.

We loved this hotel - the room, the food , the drinks and the staff were all very very good. However, we did not enjoy, after an eleven hour flight from the UK, being handed over by the reception staff on arrival to a person who turned out to be a time-share salesman. We expected that at the airport, not in the confines of the hotel complex. To have the hotel complicit in this sort of action is quite beyond belief, and got our holiday off to a poor start. Things did improve greatly after that, and I would recommend this hotel, but just beware of being time-share ambushed upon arrival!

We travelled with our two teen girls, ages 13 and 17 and we all had a great time. We booked 2 ocean front preferred rooms and we loved that they were right on the beach. My daughter's especially liked using the jacuzzi on the balconey. Food was pretty good overall. Staff were friendly and accomodating. The hotel iteslf was gorgeous and we enjoyed it's proximity to Puerto Morelos. All in all, a fabulous vacay!

Part of my lack of zeal, unfairly, has nothing to do with the resort itself; I'm try to shake that, and give an impartial review. :) We just had a couple days of bad weather, is all. The resort was just fine. It was a truly absolutely beautiful resort! Our first time at this particular Now Resort. I felt, compared to past experiences, I was snubbed at the check-in because I declined, albeit politely, the "up-sell" room. We didn't like our first room because of lack of privacy and asked to be moved - that is not a pattern, I have never asked to be moved, ever before, on any vacation I've ever been on. Once moved, we discovered a leak in our new bathroom ceiling. We didn't say anything and stayed there. The restaurants were absolutely fabulous! Everything was delicious and perfect! I was a little uncomfortable at how comfortable the staff was, at not only excepting tips, but almost seeming to be expecting them. A couple times we were "reminded" that we could tip our staff for appreciation. Why don't we just STOP selling these resorts as "no tipping"??? If you can afford the spa, it is truly, truly amazing! It is super-expensive, though, in my opinion! We only got to try it because we had a gift certificate. Still, the resort is simply beautiful and wonderful! There are so many reasons I would recommend the Now Resorts, no matter what! I love them, overall! Yes I recommend it!

Resort is located in a very beautiful place and very close to the airport, which reduces the time of arrival of almost 2 hours. This is one of the first stops and you do not have to waste time stopping at other hotels. The food is good, you don't need to make reservation to the restaurants but if there only 2 or 3 of you. If this is a group of 5 or more you will have to wait, for 2-3 hours, if you have the patience. We were the members of preferred club, and have advantage to have the same spot on the beach every day. AS a member you also can use a lot of specials: adult pool, breakfast and snack room, internet free, ocean view, concierge services . etc What was bad? Room cleaning- horrible!!! To have you room to be clean in time you have to bribe the mad. To have your place in restaurant to be ready: you have to bribe the waiter. To have your pre a sign spot in spa – you have to bribe them to,even if you already paid for it . The wait staff does not understand the difference between gratitude for good service and extorting money. Spa service – very bad. We went there to this resortcelebrate a new year, and despite the fact that resort was all inclusive they forced you to by for $140 bottle of champagne (value of the bottle $12.50 in regular store# per room PLUS you have to pay fee $20 for whatever, #nobody cannot explain to me what it was for). Otherwise you cannot celebrate New Year eve, because all other placed except a ball room was closed. We was very disappointed with this , you feel like somebody in this situation tried to make advantage of you. That why I will never go to this hotel again.

This resort was beautiful!! Huge pool, daily entertainment, great food (dessert could have been better). The staff was very friendly! The bartenters didn't skimp on drinks, and seemed like all the staff was happy and having a good time as well. Kayaking and sailing was included as well! Beautiful beach and place for a wedding!

The hotel is very nice and super clean. The check-in took like half hour bc the room wasnt ready but that was it. The Staff is very kind and welcoming, the food is amazing and the chefs very kind also. The rooms look great although you can hear everything that is going on on the halls, I think this is do to the Marble type of flooring throughout. The daily shows at night in their teather are entertaining and family friendly. We loved the kid's club, they have multiple activities every hour, it goes from 9am-10pm. Great experience overall.!

This resort is absolutely beautiful! Water & water features everywhere. Large pool, fantastic beach. Great restaurants; French, "Asiatic", Mediterranian, Mexican, Surf & Turf, Italian (buffet) - all wonderful! What I love about the "Now" resorts is that you do not wear a wristband and you do not have to make reservations for dinner! I love that! What I didn't like a lot was that the staff didn't seem very humble about receiving tips, which you obviously shouldn't have to be doing; but everybody seems to be doing it, anyway. Why don't they just market it as food & drinks included, but tips NOT included? When checking in, we were offered an "up-sell" of beachfront rooms for an extra $80/night; fine, understandable. But I politely declined, stating that we just simply couldn't fit it in our budget. No lie, she was annoyed by that and acted irritated by our very presence after that. I've never had that happen before. A friend said maybe I should have allowed my husband to do the talking(?). Beautiful resort, clean rooms, mostly friendly staff. January is hit or miss. It was not warm enough for me, had some clouds, some wind, a few light sprinkles. But the nice part was it was definitely NOT crowded!