Melia Mexico Reforma

GREAT THE PERSONAL IS VERY NICE AND HELPFUL, THE RESTAURANT AT THE HOTEL ARE VERY GOOD IN PRICE AND FOOD,THE LOBBY BAR IS VERY CHARMING AND LIVE MUSIC

Excellent service with helpfull and friendly staff. the location is excellent as it is walking distance to the Zo'calo and Alameda park.

This is a very nice hotel - clean, centrally located, well appointed, helpful staff. The breakfast buffet was very nice with many options to choose from. My only complaint is the "queen" size beds were not really queen size, they are closer to a full. This is really too small for two grown adults. Other than that, we were very happy with this hotel, service, food and ammenities. Many of the staff spoke English.

The hotel is perfect to the tourist close to the history place and the staff very nice in conclusion very good Hotel

The hotel boasts that the rooms are 68 square meters. That cannot possible be true. Also, we paid for a room called The Level Deluxe and the employees at the front desk had no idea what that included (breakfast, snacks, use of business center, free internet, etc.). The location is ideal. The rooms are dark and small. Also, the bathroom wasn't very clean. I would probably stay there again for the location, but the visitors must remind the hotel staff what comes with their room.

I'd recommend this elegant hotel, it is beautiful. But if you are looking for a quite place to stay, definitely this would be the wrong one, because it is a lot of activity, and every night they have these singers in the ground level so you will hear from your room when they do perform. If your are loking for a lively place with lively music go to Melia Hotel. The restaurant in the hotel is very nice and high class, but food is very high in price. The showers are nice and elegant but not too much water pressure, didn't like that, towells were very rough, soap, shampoo and tissues very low qualite , carry your own. Good location though. It is a huge hotel

The hotel is a great option it is very clean and the beds are extremely comfy! However, reception could be a lil friendlier and it is a walk to the center. however, if u will travel thru taxi and metro it's a great option. oh and their breakfast buffet is a bit pricey and well not delicious enough for $280 pesos a person. overall had a great experience. Would stay there again even if I have to walk. BTW, metro is right around the corner.

We had a wonderful stay at the Melia Mexico Reforma in Mexico City, October 13 to 17, 2011. Our check in went very quickly, but I do suggest printing out your confirmation pages and taking them with you. Some of the staff does speak English, but most are Spanish speaking. We had a wonderful view of the city and mountains as our room was on the 14th floor, which was situated on the front side of the hotel. We were part of "The Level", which includes a wonderful hot buffet breakfast each morning, snacks, fresh fruits, bottled water, and soda throughout the day, and then from 6-8pm we were provided an open bar w/ beer, liquor and wines, along with hot/cold finger foods, that is good enough for a meal (if you eat enough). Always grab a couple of bottles of water each time you go, as there is no 'free' water in your room and when you're going out into the town, take a bottle per person with you. The water at the hotel is filtered but our group was advised to not even brush your teeth with the tap water. Our room consisted of a king size bed, TV, chair w/ an ottoman, a desk and chair. There are no dressers to store your folded clothes, but the closet is OK for hanging, with a safe, an iron and ironing board, and a couple of shelves for folded clothes. The bathroom was larger than I thought it would be, w/ a full tub, a separate walk in shower, coffee maker, blow dryer, and shelves to hold your bathroom items. The hotel gives you the first coffee set up, then each additional day you request it is a charge of $45 pesos. I took instant coffee, creamer and sugar w/ me and used the bottled water for this also. The road noise was not bad, but sirens (due to emergency vehicles) could be heard alot. Be prepared for lots of traffic during the day and early evening. We did make use of city taxis and depending on your driver, he'll get you where ever you're going quickly or take his time. We also used the city bus, and this was the cheapest and quickest trip, $4.50 pesos and 20 minutes to get from the Basilica to the Hotel. On our next trip, we'll use the bus system to get where we need to go. Be prepared for lots of walking, which will include stairs, and rough city sidewalks/streets. We visited several places while there, including the Basilica and Tepeyac Hill, the Cathedral, Maximilian Palace, and The CRIT Center (Teleton). There is some shopping within walking distance of the hotel, also banks, a liquor store, several restaurants, a couple of bars and some interesting places for picture opportunities. Be prepared for people on the street, do not accept a shoe shine from someone carrying a bucket, we were given some bills back, and it was good money, but it was old and not in use, so now we're stuck w/ it. There were maybe 2-4 street people begging for handouts near the hotel, but you'll learn very quickly to not look at them directly (no eye to eye contact). We had a great stay at this hotel, the staff was very accommodating, the pool was beautiful as were the hot tubs, and they do have a business center w/ computers available.

I have stayed here several times. The quality of the hotel has gone down a bit. It is getting a little ragged around the edges. The noise level was higher and the staff not as friendly.

From the moment I arrived, I was truly impressed with with the beauty of the hotel as well as the staff who were so eager to help and make your stay very comfortable. The concierge who I met first was Francisco. He is very well dressed, professional, helpful to the tee as well as bilingual as is most of the staff. The hotel itself is absolutely beautiful. I was on the 8th of twenty floors with ivy planters on the interior walls. Open center courtyard with a pond at the bottom and four brass and glass elevators that were tremendously fast as well as smooth and gentle. You never felt their speed but arrived at your floor almost instantly. I am almost afraid to try another hotel for fear of being disappointed because of the high standard that the Melia set. There are two restaurants. One specializes in different cuts of meat and another that specializes in Mexican food. You also have a breakfast buffet every day and a nice bar and lounge for business meetings or just socializing. My only complaint was that WiFi is extra and cost about $15.00 US a day and the valet parking if you have a rental car is disorganized but once you learn the staff and they know you, your car retrieval will be ok. I was able to leave my laptop in my room unsecured as well as other valuables and nothing was removed. The staff at this hotel is very professional and your belongings will be ok. I will return to the Melia once again and would easily recommend it to any of my friends or family in the future. I plan on using it again.