Four Seasons Mexico DF

During a US State Department Travel Advisory for Mexico, my US passport was stolen from a backpack in my room, 30 seconds out of my possession (top floor suite) along with my i-phone and cash. The staff failed to help. The General Manager refused to talk to me. The rooms division manager was accusatory. Our trip was completely ruined. Furthermore, several dishonest occurrances happened such as telling us the house car was a taxi, no AC even though they assured us the AC was on. The hotel is run down and lacks security cameras in the hallways or elevators. There are no security personel on any elevators or any elevator entry. The staff is generally rude or oblivious. This place was a nightmare. Wait staff chased me down for a bigger tip despite terrible service. The hotel is not a five star hotel by any means. Two skinny, rental police offer a false sense of security outside while the staff managed to steal my belongings inside. The concierge desk was confused the entire stay. Nobody knew where to send us. The spa was lame. Service was generally lacking and onsite pricing was extraordinarily high (house car was $26 for a 7 minute ride). Beware.

I"m really MAD about hotels that ask you to pay for internet.When you pay U$ 500 and up for a room and have to pay 15 to 20 a day for wi-fi is stupid. When you go to Mc Donals and buy a burger for 3 you have wi-fi free. At the Four Seasons in Mexico you have to pay. I will never go to a hotel that ask you for money to use the internet.

The Four Seasons Mexico City, DF is indeed in a categorie especial. The genuine staff is what makes it beyond exceptional. The concierge, Julio Cesar, was so knowledgable and always friendly. His suggestions were always on the mark.

We were treated with courtesy and attention. The hotel has many lovely features, the most stunning being the inner open area which is beautifully appointed.

There is nothing negative to be said about this hotel. Its in a wonderful location, right on Reforma Avenue before you enter the Chapultepec Park. The lobby is elegant but not snobby, and the service is fast, efficient and truly representative of the saying "the customer is always right", without being overbearing. The courtyard is simply beautiful, and although the restaurant Reforma 500 gives a wonderful meal in a beautiful setting, it is a bit lacking in choice of food. Nevertheless, what you order does not disappoint, and once again, the service is nothing short of perfect. The one and only complaint about the hotel was the TV service. Despite having an interactive menu, the on demand feature was disabled in our room (on both TVs) and the system sometimes failed causing the entire TV service to get blocked momentarily (15 min, max). The concierge was extremely helpful, and attended our every request - including providing bubble wrap and duct tape for 4 paintings we had bought at Bazaar Sabado, free of charge. Highly recommended on every level, the hotel is elegant, classy and offers the best service in Mexico, which is a bold statement in its own right!

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Ate at the hotel and food was nothing special but room service was always fast. Dining in the courtyard is always nice. The room smelled liked burned rubber, carpet pad. Furniture was faded and looked worn. Not up to 4 Seasons standards.

Best Hotel Hands Down