The Inn at Mazatlan

this is a very nice place to stay for older people and families. the swimming pools are nice and the ocean beach is great. the staff is very helpful and friendly. the bar and cafe are better than average but there are a lot of nice eating places within walking distance. we tried a different place each evening and found most of them to be really good. it is very easy to get around in mazatlan at a reasonable price. this hotel is located in the middle of the gold zone so shopping is fun and easy. this was a very fun and enjoyable vacation.

This was our second stay here, and we will choose it next year if we come back again. The balconies are so relaxing.

It took 25 min to check in the staff at the front desk had a birthday party and only one person was at the front desk. The power went out while I was in the elevator 5 min pass we got out at the 3rd floor. Then we both had to walk up the stairs up to the 10th floor while we both got wet.got to the room no air condition room was hot and muggy. In the dark a cenipy a large bug about 3 inch long came out in Mexico there are called cinepies they are poisiones I had children in the room. Not cool hotel needs to fumigate the rooms ASAP . The inter net wifi never work I was charge $7 us dollars never worked that another thing everthing was in us dallers the mexican goverment does not let company take us money. The man at the pool wanted my $20 but asked for my us passport i was upset . Staff did not stop asking me to go to a time share pransntation. The worst time ever. At 8am at the pool there was a full 7 piace band with drum set playing super loud music. I cow D not sleep the night before. Wanted to sleep could not I never got to sleep I will never stay at this f......... Hotel the CID next door the best do not stay at the inn at mazatlan

the inn is a very comfortable place to relax and enjoy the sun and ocean. there are many good places to dine within walking distance. don't leave without going to "fat fish" it has the best ribs in town. the people at the inn are the best. they are so friendly and work hard to make your stay enjoyable. the beach is great and the shopping is all within walking distance. we enjoyed old town.

WE WERE ON A MISSION TRIP TO TEST AND GIVE EYE GLASSES TO THE POOR PEOPLE OF MEXICO. THE HOTEL STAFF WERE FRIENDLY AND HELPFULL TO OUR EVERY NEEDS. CLEANER,FRIENDLYER,ROOM SEEMS BIGGER AND A GREAT VIEW

We've been at the Inn many times. We love time by the pools, reading books, walking the beach, etc. We plan to go again next year.

Great location...wonderful food...the best staff. We had stayed at the Inn last year and had the same great time and experience. Only downside were the hard beds but then I have never had a comfortable one in Mexico.

Spent some time on the beach, but mostly worked doing eye exams and giving used out about 1000 pair of eyeglasses to needy people. The room had no 3 prong plug ins, so could not use the coffee pot.

Do not give Holiday Management your credit card information. I charged over the phone and they applied my payment to a fee before they applied it to my bill, then they hit me with an interest charge. When I called to straighten it out, they were extremely rude and basically told me it was a mexican company and I could go to hell.

We had a junior suite and it was more than enough room. Everything was very clean. Our housekeeper, [...], was so sweet and always had a surprise every day with "towel art" in our room, especially the last night. We were surprised to find the beds were not unbearable. They acatually had a bit of bounce to them, unlike the beds at ElCid. Check-in and out was extremely easy and pleasant. The only "down side" was no chairs/chaise on the beach. There is only seating at the pool, which there was always enough of! We would recommend this to couples and family.