Luna Palace

My boyfriend and I had a wonderful time at Luna Palace. We were in a wonderful room overlooking the beach. We stayed almost the entire time on the beach and at the pool. We also always ordered room service for breakfast (delicious). The only downside is that the location is far away from downtown. If you expect to go sight-seeing or out to dinner - expect lots of traffic to and from the hotel. Some things to know: Hotel does not have a gym or concierge. If you need either one you can to to the Oceano Place down the street.

We only made a overnight stop , but found everything was very good. Would do it again.

We loved the big rooms, kitchen and 2 full bathrooms. the beach and pool areas were beautiful

The hotel is a good value. clean rooms, and friendly staff

This hotel met my specific needs to the upmost, especially location. I was very pleased with the desk staff, security, maid service and cleanliness. Rosa and Ernest were incredible, sure hope I got their names correct! They went out of their way to make sure my stay was pleasant. Friendly and helpful staff all around. The view of the beach and terrific sunsets from my balcony were wonderful. My local friends were welcomed, great parking, with a number of fun restaurants nearby.Transportation easy. Sure, I would have been happier if the WIFI was accessible in my room, but the lobby was fine. The shower door did not close properly, water leaked to the floor, but had extra towels to handle it. Love the kitchenette and large fridge. Wish I had that bed at home! Yes, I would stay there again, and recommend Luna Palace as a hotel as good value for the money. I made the right choice!

Very few workers could speak English. Not even the front desk workers. Everything we asked for...we were told "tomorrow". Even when we needed towels for our showers, or an extra blanket. Everyday, we were told that the heat would go on in the pool..."Tomorrow". Restruant was extremly SLOW...& very expensive. Nothing special. This is definately NOT a 4 star. I would rate it about a 1 to 2 star. We ended up leaving, and going to another hotel. We were there 5 days, and the kids couldn't even get in the pool water... We would NEVER re comend this place, unless you just needed a cheap 1 night stay.

We had a really great time and definitely recommend going during this time of year when it is the low season because it was not busy at all.

It was a good experience. All the staff were very friendly. We took the ocean view room, The best thing about this hotel is its beach.

Un hotel para disfrutar por sus instalaciones... un tanto descuidada la atención cuando tiene celebraciones y desatienden a los clientes del hotel.... todo esto pensando que no me hospedé en temporada alta y que el hotel estaba prácticamente vacío... Aún así volviendo de nuevo a Mazatlán volvería a hospedarme en este hotel... Un saludo.

Only has hot water to shower at certain times! Very disappointing. Had to ask for a washcloth, bathroom floods everytime you shower because shower door isn't long enough. No alarm clock.