Le Baldaquin Hotel

Gentillesse du personnel à la réception. Chambre spacieuse et salle de bain aussi. Hélas pas de connexion wi-fi ni d'ordinateur pour les clients. Dans la chambre 101, poussières et morceaux de peinture dans l'éclairage au-dessus du lit. Quand vous êtes dans votre lit, vous voyez tous ces morceaux et cette poussière au-dessus de votre tête sur toute la largeur du lit... Décoration triste de la chambre et isolation acoustique à revoir.

I choose a 3 star as a mid range to suit my budget, of course not expecting a 5 star, you get what you pay for, however, what I wasn't expecting was vile old carpet on the walls on the room, incredibly dirty and at least 30 years since a refurbishment was seen despite the website saying most rooms refurbished, you have to pay twice as much for the pleasure of those rooms. Unfortunately despite feeling somewhat conned and not even wanting to sit down in the room as it was so grubby, we were woken on the first morning at 7.30 a.m. by drilling and work men above us. Having attempted to ring down to reception with no one picking up, we went down to complain, twice...it eventually stopped at 9.20 a.m. and when we did complain who we thought was the manager turned out to be the owner, showed no sign of apology, or offered any re-imbursement or any customer service whatsoever, we maintained this was not acceptable and his reply 'well you can always leave and find another hotel' he then laughed and turned his back. Seriously, this hotel should not be a 3 star, the location is pretty good to get around and amenities around surrounding streets, but the rooms and staff were far from professional and simply did not care and as for the rooms...they should be fumigated!