The Helmsley Park Lane

Très bien placé mais à par cela: réception avec personnel très peu agréable et serviable sans réelle notion du mot "Accueil" et pas plus au départ. Propreté moquette et tapisserie de la chambre et couloirs limite pour le prétendu niveau de l'hôtel, un aspirateur qui évite la poussière (!), des tâches de "sang" sur un couvre matelas qui de plus est vraiment mous. Enfin une semaine de séjour dans une chambre pour 4 personnes et juste 1 seul set de savon et shampoing etc... radinisme inconcevable à l'image de la connexion inetrnet payante par 24h ! On est au pays de microsoft, google et apple is'n it !

Hotel à la décoration désuète, mais super bien placé sur Central Park, à côté du Plaza, métro à 20 m, 5°av. à 50 m. Personnel charmant. Chambres immenses mais déco pas au goût du jour. Restaurant très moyen.

Hôtel très bien situé, face à Cntral Park. Chambre agréable. Problème d'organisation pour le petit-déjeuner : mise en place des tables assez longue. Le petit déjeuner inclus dans le tarif est continental. Facturation pour toute commande supplémentaire, sans information lors de la prise de commande.

Thoroughly comfortable and easy to navigate. The staff was congenial and helpful.

Good hotel, great location, but not the quality expected for this price! Staff not very nice as we asked for the breakfast that was included in our booking: had to insist and show printscreen to obtain it finally. Wireless and breakfast NOT included, charges too expensive for it. Bad breakfast organisation, long waiting at dining room, poor choice. Bathroom floor not really clean.... what to think of the room carpet...? But location is great

The Helmsley Park Lane was a wonderful hotel. When we checked in I inquired when the check out time was as I was running a race in Central Park the next day. The reception person said "whenever you want". That was lovely!! The room was great. What a great deal.

I ordered my room from this site less than an hour before I attempted to check in. The person at the front desk said they did not have record of my reservation yet, told me to come back in an hour. I came back in an hour. They still did not have the order. I showed him my confirmation number in my email on my smart phone . He took my debit card. He promised me that my debit card would not be debited, that everything would be in order when they received the confirmation from this site. You guessed it, my credit card was debited by both the Helmsley for $237, and by this site for $295. I called the Helmsley and they acknowledged the mistake. Three days later, both charges remain debited on my account. There is just no excuse for this. Additionally, the room was old, the bathroom was not totally clean (hair in sink, faucets not clean), and I was stuck next to a noisy elevator. Totally unplesant experience.

Right next to Central Park, easy to step out the door and go for a run!

The location of this hotel is great. Found the staff to be more than accomodating. Definitely would stay here again. I've walked past this place many times but always stayed at another hotel. This visit has made me a convert and will continue to return to The Park when I am in NYC. A great blend of old and new NYC!!!

We checked in on Friday the 9th and when I told the front desk associate we were in NYC to celebrate my daughter's 21st birthday, she upgraded us to a room on the 42nd floor with a magnificent view, informed us that we had complimentary breakfast, and our mini bar would be complimentary as well! Our room was beautiful with two double beds, the bathroom had oversized towels, and everything was very clean! The location was perfect, the concierge was always there to guide us and offer ideas of where to go and how to get there. A perfect stay!